Microsoft Office Technical Support

TIFFANY M. RUIDERA

#** * ******** **. *** Pedro Village Marulas Valenzuela City

Contact No. 094********

Email: **************@*****.***

Employment Objective:

To enhance knowledge that I have accumulated on my job experience and to achieve advance skills regarding new technologies applied in our industry, and to acquire knowledge about the position to be applied.

Working History:

Company: Curo Teknika

5th floor PLDT MITC Building Macaraeg st. Sampaloc Manila

Fault Management Assistant – Corporate Voice Account (December 7, 2015 – February 28, 2017)

Duties and Responsibilities:

Manages the mailbox and analyze concern of incoming e-mails (internal and external customers.

Coordinate with various support groups within the organization to acquire substantial update to customer’s reported troubles/requests and to escalate pending issues

Document valid troubles and provide first line maintenance procedure in Regular Voice line to examine the possible cause of the problem

Compose and broadcast network advisories to customers (internal and external)

Create trouble ticket and info ticket at Comet Clarity

Assist to field force personnel regarding Voice problem

Assurance- Technical Support Specialist – Corporate Voice and Data Account (March 1, 2017 –June 30, 2018)

Duties and Responsibilities:

Manages the mailbox and analyze concern of incoming e-mails (internal and external customers.

Coordinate with various support groups within the organization to acquire substantial update to customer’s reported troubles/requests and to escalate pending issues

Document valid troubles and provide first line maintenance procedure in Regular Voice line to examine the possible cause of the problem

Monitor stability of connections

Perform Network Test, Configuration and Diagnostic via NMS

Call through Customers to Perform troubleshooting

Assist and guide Technician on fields

Chowking Food Inc. - Front Line Crew ( Halo Person) (January 2013-June 2013)

• Trinoma Activity Center

Chowking Food Inc.- Front Line Crew ( Cashier) (December 2013-May 2014)

• SM North Edsa

Personal Skills:

Hardworking, trustworthy, flexible, can do multitasking

Goal oriented and Fast Learner

Technical Skills:

Knowledgeable in Microsoft Office( Word, PowerPoint, Excel, Access, Publisher and Outlook)

Knowledgeable in NMS configuration and Remote Desktop Connection

Basic Computer Programming ( PHP, HTML, VB)

Basic Computer Troubleshooting

Cabling Structured in CAT 5, (RJ 45) and Line phone (RJ 11

Professional Trainings:

Clarity OSS (In-house Training at PLDT)

2nd Floor Innolab Building Dansalan, Mandaluyong City Philippines

DSLe SMP (In-house Training)

2nd floor Innolab Building Dansalan, Mandaluyong City Philippines

On –The – Job Training at Convergys Philippines

IT Department (IT-End User Support)

6/F SM City North EDSA Quezon City 1105 Philippines

Educational Attainment:

Tertiary Level: ABE International Business College, Caloocan Branch 2011 –2015

Bachelor of Science in Information Technology

Character Reference will be provided upon request.

Contact this candidate