Senior IT Technician and Consultant

Jessie L. Harper

313-***-**** *******@***********.***

Seeking a challenging IT position to increase the value of a hard-working team and company while also growing professionally and personally

Employment History:

Senior IT Technician and Consultant April 2016 to Present CONTRACTOR Northville, MI

Provide IT Support; Configuring Laptops, Troubleshooting Windows, Application Support, Maintaining and Repairing Office Equipment such as; Computers, Printers, A/V equipment and phones

Video editing; create various instructional videos for company and IT procedures

Active Directory and Google Admin use

Virtual Server Administration using Rackspace

iOS and Android support

PC/LAN Desktop Technician May 2017 to October 2017 TEKSYSTEMS Detroit, MI

“Go-To” Apple Macintosh advisor

Created Microsoft Windows 7 &10 images for PC deployment

Trained and managed IT Summer Intern

IT Technician Level 2 February 2017 to May 2017 MOTORCITY CASINO Detroit, MI

Computer imaging based on users and company needs

Troubleshooting Windows OS, computer hardware and software

Maintaining and Repairing Office Equipment and BonusTV Computers

Obtained a MGCB Level 2 license clearance

Jr. Local Support IT July 2012 to December 2015 SAPIENTNITRO Birmingham, MI

Provided IT Support; Configuring Laptops, Troubleshooting Windows and Mac OS, Application Support, Maintaining and Repairing Office Equipment; Computers, Printers, Servers and Server Racks, and various networking equipment

Front end web development using HTML/CSS/JavaScript, with a focus on immediate client requests

Managed project code and job deployments through Interwoven Teamsite

Collaborated with various teams to obtain project related assets

Modified project related Adobe Photoshop files to create web-ready assets

Adobe AEM analytic and SEO best-practices implementation

Assisted PQA Team (Product, Quality, Assurance) with FCA US LLC, product related activities such as image asset and copy accuracy review, prior to code implementation and deployment

Volunteered in the kick-off of the RhinoCoders initiative, which taught code to local Metro Detroit youth. Initiative saw 75 students over 3 months with over 90% class retention Bagger December 2008 to August 2012 Heartland marketplace Farmington Hills, MI

Performed minor IT activities

Assisted in training new employees

Customer relationships through bagging groceries, collecting buggies and custodial work Education:

University of Michigan Sept. 2010- Dec. 2017

4901 Evergreen Road, Dearborn MI, 48128

Bachelor’s Degree

New Horizons Computer Learning Centers – Livonia April 2012-August 2012 14115 Farmington Road, Livonia MI, 48240

CompTia A+ certified. Career ID: COMP001020442638

CompTIA A+ Certified, License

COMP001020442638

5+ Years managing user accounts in Windows

AD

2 Years Managing users in Google Admin

5+ Years Mac and Windows environment

troubleshooting

Proficient with Microsoft Office/365

3+ Years HTML/CSS/JavaScript

5+ Years experience with Adobe Creative Suite

Software

Coordinated with Network and Server

Operations teams to install enterprise hardware

on-site

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