Customer Service Financial Analyst

FARHAN P. KHAN

Gaithersburg, MD

240-***-**** ******.*.****@*****.***

SKILLS

Analytical

Attention to details

Multitask

Analyzing

Communication

Leadership

Multi language

Documentation

WORK EXPERIENCE

Wells Fargo Frederick, MD

Personal Banker January 2018-July 2018

Help clients open or close and manage their account

Resolves their financial problems by offering services relevant to their needs

Perform administrative duties

Help clients to set up their 401k plan and small business

Wells Fargo Frederick, MD

Teller August 2016-January 2018

Provides account services to customers in various ways.

Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.

Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.

Completes special requests by closing accounts; taking orders for checks; opening and closing Christmas and vacation clubs; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.

Maintains customer confidence and protects bank operations by keeping information confidential.

Contributes to team effort by accomplishing related results as needed.

Trained new and old associates

Nominated and won Service Excellence Award for the quarter in the district.

Bank Asia Dhaka, Bangladesh

Financial Analyst November 2015-June 2016

Assemble data from accounting department and analyze it.

Manage the ledgers and search for discrepancies and devote time to rick management.

Prepare financial reports with reliable conclusions so that the management can set a better operational strategies

T.J. Maxx Germantown, MD

Store Supervisor October 2009 – September 2015

Processed cash, credit, & check transactions accurately.

Trained and supervised new and old associates.

Consistently build rapport with customer to open store credit cards to help customer save money on their purchases.

Received three consecutive awards for providing exceptional customer service by Claudia Wrinkle, T.J. Maxx Regional Vice President

EDUCATION

Bachelor of Science in Accounting Graduated May 2016

University of Maryland, College Park

Robert H. Smith School of Business

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