Salesforce Administrator/Developer

Prasad Jambhekar

Email: ***********@*****.***

Phone: 972-***-****

www.linkedin.com/in/prasadjambhekar

SUMMARY

Over 14 years of Product Development experience and 6+ years Salesforce Development, Administration, Consulting & Implementation experience.

ITIL certified Salesforce technical consultant responsible for gathering/defining operational aspects of the assigned customer project(s), including all aspects of Application Development and process management using agile method.

Expertise in Salesforce implementation - Design, Development, Deployment and Post Go- Live Support, CMDB, Agile Methodologies, ITIL processes.

Managed Product Development offshore team Sustaining & Resolution Engineering.

Experienced in various phases of SDLC including Requirements gathering, Design, Coding and Deploying.

Successfully completed projects by working in Individual capacity or with team.

Excellent presentation and interpersonal skills with the ability to communicate on both technical and project management level to customer stakeholders.

WORK EXPERIENCE

McKesson

Sr. Salesforce Developer/Administrator

Feb 2018 Till Date

I am working on Process migration project from McKesson legacy System to Salesforce. My work involves migrating ITSM process & Service Catalog, Remedyforce Enhancements & Customization.

I am responsible for Salesforce Administration duties and Deployment Planning.

As ITIL SME, I am responsible for discussions with Stakeholders for various process implementations.

Invitation Homes, Dallas, TX

Sr. Salesforce Administrator/Developer

Oct 2016 - Feb 2018

Leading Salesforce team to maintain routine Support Tickets & Enhancement Requests. Also responsible to Project Development initiatives for upcoming projects.

Responsible for Salesforce Administration/Development duties and Planning/scheduling of monthly Roll-outs & deployments. Designed Release Management process.

Involved in ServiceNow implementation as ITIL SME for various processes implementations.

MedAssets, Plano, TX

Sr. Salesforce Administrator

Jun 2015 Oct 2016

Performed Lead role in Salesforce/Remedyforce Administration.

Enhancements in Change Request module code using Apex & Visualforce.

Requirements Gathering from Stakeholders for various Enhancement Requests in Salesforce. Work with Cross Functional Teams for feature evaluation & Process design.

Conduct Feature Demos to Management & Stakeholders, End User Trainings & User Acceptance Testing.

Collaborate Salesforce/Remedyforce on-boarding efforts for various internal groups.

Design & Plan Deployment Process in Production environment.

Implemented Security access model in Salesforce by using Sharing Rules, Profiles and Permission sets.

Salesforce Subject Matter Expert (SME) for internal teams.

Other Salesforce Admin duties includes but not limited to User Management, Data Upload, Workflows, Approval Processes, Sandbox refreshes etc.

Tenet Healthcare, Dallas, TX

Sr. Salesforce Administrator/ Consultant

Nov 2014 Jun 2015

Managed overseas team for feature implementation & Bug fixes in the integration code.

Plan & Schedule work with offshore team to implement code changes.

Plan & Involve Stakeholders in Bugs testing. Communicate & Plan code deployment in Production.

Monitor failed transaction and create Plan of Action.

Document Integration Process flows for Incident management module.

Design & Developed Change, Release, Change Assessment & Survey modules.

Shared Salesforce Administration duties for 100,000+ user base. Conduct Stakeholder meetings.

Worked with management executives for Reporting requirements.

Independent Consultant, Plano, TX

Sr. Salesforce Administrator/ Consultant

Feb 2013 Aug 2014

MTech MDM

Worked with Management on technical requirements gathering and process flows.

Designed new Service Request Process linking CMDB to eliminate use of 3rd Party software.

Implemented new process by creating Workflow Rules, Validation Rules, Queues and Permission Sets.

Create Technical Documentation – Design, Architecture & Configuration documents.

SBTI

Worked on Salesforce custom Triggers & enhancement requests using Apex & Visualforce.

Responsible for feature release by creating Managed Package.

Involved in Remedyforce On-boarding activities for various customers.

EnerComp

Salesforce Technical Consultant, Supporting Global Teams - APAC, Americas to coordinate Requirements Gathering and Planning Activities.

Plan, define, author, and design Salesforce solution. Advise the business on ITIL best practices and tools/solutions

Evaluate existing ITIL processes & flow diagrams. Interpret into Remedyforce requirements & solutions.

Salesforce Administration activities including creating WF rules, Page Layouts, Custom Fields, Email Services, Email Templates etc.

BMC Software, Plano, TX

Team Lead/Salesforce Developer

Feb 2004 – Dec 2012

Worked on various projects in different roles such as Lead Product Developer, Team Lead and Salesforce Developer. Microsoft CRM Integration experience. Experienced in Agile methodology and scrum process.

Resolution Engineering/ Remedyforce Team Lead

Worked on Remedyforce Onboarding & Implementations.

Managed offshore team in Resolution Engineering group to provide solutions for Incidents.

Practiced Incident, Change and Problem Management ITIL processes for delivering Bug fixes to the customers. Followed Agile Scrum Methodology.

Maintained coding standards, code reviews, code merging process & Planning of Service Pack Releases. Keeping goal of high CSI.

Salesforce/Remedyforce Salesforce Developer

Worked in BMC Remedyforce product development team during 1st release of the product. Worked on Remedyforce Self Service User Interface (UI), component creation and bug fixes in controller code

Involved in Planning, Requirements Gathering & Product Development phases

Worked on Salesforce Chatter implementation in Incident, Service Request modules.

ITIL Sustaining Engineering Team Lead

Led and mentor overseas team of Developers and QA. Followed Agile Scrum Methodology.

Responsible for Defect analysis, Defect processing, solution analysis and Code Reviews with development team. Planning of hot fix releases, code merging activities.

Practiced Problem and Change Management ITIL processes for Defect fixes for customer issues.

Participate in customer calls on as needed basis to provide technical backup to support team. Maintain Customer interaction for providing hotfix/solution details, setting expectation and getting feedback on solution provided.

Software development skills:

C#, ASP .Net, XML, VB.NET, MSMQ, Crystal Reports, VisualForce, Apex, ExtJs

McAfee, Santa Clara, CA

Sr. Product Developer

Dec 2000 Feb 2004

Worked in R&D Product Development group on “Service Desk Express” product.

Involved in various phases of SDLC including product development. Design/developed various modules of the product, Multi lingual functionality, UI development and business logic Dlls. Achieved fluency with ITIL processes for Incident, problem, Change & Release management.

Designed and developed Reports Administration utility and “Reports” module using Crystal Reports RDC APIs component for Web based reporting in individual capacity.

Designed & developed various Administrative utilities such as “Magic Test to Production” & “Configuration Wizard”.

Software development skills:

C#, ASP, Crystal Reports, XML, VB.NET, SQL Server, Oracle

AllSoft Technologies, San Jose, CA

Software Consultant

Jul 1998 Dec 2000

Magic-TSD Enterprise: Network Associates, Santa Clara, CA (Feb 1999 – Dec 2000)

Involved in product development of various modules including Incident, Work Order, and Customization of “Magic-TSD” product.

Used Crystal Reports APIs and Microsoft technologies like VB, ASP, VBScript etc.

Daytona, PTL: Micron Technologies, Nampa, Idaho. (Aug 1998 – Jan 1999)

Designed and developed “Pick to Light (PTL)” system, which was part of “Assemble to Order” process.

Modification of PL/SQL procedures and programming in UNIX Shell Scripts to execute these procedures.

Software development skills:

ASP, Visual Basic, Crystal Reports, Unix shell scripts, SQL Server, Oracle

Rolta India, Ltd, Mumbai, India

Product Developer/Specialist

Sep 1996 Jul 1998

Involved in various projects for some of the elite customers of the company like MTNL, Tata Chemicals, Glaxo India Ltd, Bayer India Ltd, Bisazza (Italy). Creating billing functionality for the MTNL customers that goes with their FRAMME software on Informix database.

Worked on various technologies (Visual Basic, Informix) and products like FRAMME, MicroStation (CAD/CAM). My responsibilities include programming, customization of the products, User trainings & support.

Software development skills:

Visual Basic, and Crystal Reports, Informix, MDL, MicroStation.

EDUCATION

Bachelor of Mechanical Engineering (B.E.)

Pune University, India

Diploma in Advanced Computing

C-DAC, India

CERTIFICATIONS

ITIL Foundation V3 January 27, 2015

Salesforce.com Certified Force.com Administrator (Adm 201) October 24, 2014

Certified Scrum Master (CSM) February 25, 2014

Salesforce.com Certified Force.com Developer (Dev 401) October 10, 2013

ITIL Foundation V2 September 28, 2006

Microsoft Business Solutions Certified Professional September 22, 2003

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