OBJECTIVE

To obtain a position in Information Technology, where I can utilize my multiple abilities, experience, and education

EDUCATION

ECPI University June 2008

Associates in Computer Science, majoring in Network Security and Management

Currently pursuing Cisco Certified Network Administrator Certification

EXPERIENCE

Help Desk Technician, King Creek Plantation April 2018 – Present

First point of contact for technicial assistance over phone or email

Performed remote troubleshooting using diagnostic techniques and asking pertinent questions

Provided accurate information back to IT Team for evaluations

Recorded events and problems and their resolutions in logs

Helped develop resolutions for issues

Fiber Customer Support Analyst, Verizon September 2014 – April 2018

Provided superb technical assistance for FIOS and copper wire telephone customers

Troubleshot PC and Apple home and business computers

Provided remote assistance to educate

Appointed to the CareOne/Platinum Group, specializing in providing top notch service

SKILLS

Experienced in time management

Proficient in Windows and Apple components

Excellent customer soft skills

Ticket management skills

Able to prioritize and adapt

Work well with other team members

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