Manager Project

James Dodd, PMP **** North Guadal Drive (Cell) 623-***-****

Phoenix, Arizona 85037 E-Mail - *****.****@******.***

Senior IT Project Manager with 24 years of Information Technology (IT) and business management experience in both the public and private sector with key emphasis in Implementations, Customer Support, Enterprise Infrastructure upgrades and management, IT management, Project Management, Knowledge Management, database development and management and SharePoint management.

Work Experience

Vertafore, Inc. (Bothell, Washington), Feb 2014 to Pres

Project Manager/Implementation Consultant

Effectively manage 4 to 5 projects to success in a matrixed, cross functional environment.

Prepare business process models using Microsoft Visio to develop use cases and work flow.

Gather requirements onsite from stakeholders, manage project resource allocation, plan and schedule project timeline using ChangePoint, facilitate team meetings, lead the team in client interactions, present reports and define project progress, problems and solutions to stakeholders.

Develop effective relationships with clients, interpret client needs and design custom solutions.

Drive successful implementations through focused onsite project teams and direct customer interaction.

Lead all aspects of projects of medium complexity and take responsibility for sections of projects of high-complexity.

Work closely with sales, account management, and development teams to implement Enterprise Software solutions remotely provide overall maintenance and on-site support.

Train classes as large as 50 users. Train end users to use application. Train admin to manage application.

Support application go-live by providing knowledge transfer to clients and solving problems as they arise.

Proactively detect technical deficiencies and develop practical, workable solutions to problems.

Establish myself as a technical expert with varying industry knowledge who can answer any question or concern raised by the user.

Identify and pursue potential Vertafore Consulting opportunities at a client within and outside of the scope of work.

Act as an authority on Vertafore Consulting project methodology and best practices, demonstrating the ability to tailor the methodology to meet the client’s needs while preserving a structured process.

Intelligent Software Solutions (Kabul, Afghanistan), Mar 2012 to Sep 2013

Project Manager/Site Lead

Conducted a Data Architecture Study that included documenting information systems, interviewing over 90 entities and mapping over 40 data sources throughout the command.

Managed multiple projects from concept to completion (Combined Personnel Database, ANSF Logistics Management Tool, and Contract Mgmt Db).

Provided Tier 1 Helpdesk support for newly developed systems and SharePoint users and contributed to FAQ and Knowledge Base.

Utilized business analysis skills to translate vague customer requirements into actionable project tasks.

Led a team that developed and implemented the NATO Training Mission - Afghanistan Project Planning Process (P3) which became the project planning methodology for the command.

Held responsibility for accountability, payroll, leave coordination, training, work schedule and workload of project personnel in global locations (Florida, Colorado, Camp Eggers, Afghanistan and Bagram, Afghanistan).

Performed stakeholder analysis to determine client needs.

Interfaced with resources, stakeholders and project owners daily and provided bi-weekly status reports on all projects.

Assisted in the business development of new contracts for ISS.

Worked with Account Managers to manage budget, Task Orders and all aspects of Statements of Work.

Managed expectations, communications and relationships with stakeholders.

Developed formal communications plans for stakeholder updates.

Resolved conflicts among the team and/or client.

Developed position descriptions based on requirements for projects/tasks.

Conducted interviews and make recommendations for offers of employment.

Conducted performance counseling and recommend raises, bonuses, performance improvement plans and/or terminations.

Linc Government Systems (Kabul, Afghanistan), Jan 2012 to Mar 2012

Project Manager/Database Developer

Designed a MS Access/MS SQL database for the planning, budgeting, forecasting, knowledge management, and tracking of Afghan National Security Forces materiel for NATO Training Mission Afghanistan/Combined Security Transition Command-Afghanistan.

Designed a database to track Contract Management and Oversight data for 350+ service contracts and 1000 construction contracts across the theater of operations valued at over $4.5B.

Served as Knowledge Manager and Helpdesk for the Contract Management Oversight directorate – Afghanistan (CMAO).

Served as SharePoint Content Manager and Information Management Officer for the CMAO.

Recommended best practices for data structure and file management.

Performed stakeholder analysis to determine needs of the organization.

Provided weekly status report on all database projects.

General Dynamics Information Technology (Kabul, Afghanistan), May 2011 to Dec 2011

Project Manager

Served as Knowledge Manager for the Security Assistance Office – Afghanistan (SAO-A).

Served as SharePoint Content Manager and Information Management Officer for the SAO-A, set up new site collections/sites (libraries, lists, web parts, views), migrated sites/collections/functions and implemented policies and procedures for managing content.

Designed a MS Access/MS SQL database to track Afghan National Security Forces personnel proficiency in English comprehension and test scheduling/results.

Performed the setup of Information Technology hardware/software as required for SAO-A personnel.

Resolved network, desktop and peripheral hardware integration and configuration issues as needed.

Developed and implemented Continuity of Operations Plan for SAO-A.

Performed Risk Analysis and developed and implemented Risk Management Plan for the SAO-A.

Recommended best practices for data structure and file management.

Performed stakeholder analysis to determine needs of the organization.

Provided weekly status report on all database projects.

Elliptical Mobile Solutions, Aug 2010 to May 2011

Business Developer

Identified and contacted over 500 potential end user clients in six weeks.

Developed presentations and marketing material to highlight the benefits of Elliptical Mobile Solutions Micro-Modular Data Centers.

Coordinated and presented sales briefings to state and federal organizations.

Worked with Engineers and clients to perform server consolidation and footprint reduction with various Micro-Modular Data Centers.

Represented Elliptical Mobile Solutions at trade shows and events to continue to gain market share.

Prepared equipment specifications and cost estimates.

Arizona Department of the Army and Air Force, May 1999 to Jul 2010

IT Project Manager

Managed multiple projects simultaneously and provided weekly status reports on progress, funding, resource allocation, potential risk and ensured operational objectives were being met.

Led the development and implementation of a Thin Client solution to include site surveys, contracting for required infrastructure improvements, building the image, deploying systems and training users.

Led Secure Internet Protocol Routing Network expansion project. Identified viable facilities and coordinated use, contractor remodel, funding, installation and security of facilities.

Managed the enterprise infrastructure modification from Asynchronous Transfer Mode (ATM) to Multiprotocol Label Switching (MPLS) from Feasibility Analysis to project close.

Guided project teams across different sites/locations and deployed IT solutions to +1200 desktop systems, +30 servers and 26 locations throughout Arizona.

Performed Stakeholder Analysis with various entities to identify IT requirements, developed plans to procure hardware or services to fill those requirements.

Managed Data Center to include 7 personnel, Windows, UNIX, Web, File and Print servers, SQL and Oracle databases, Cisco Switches and VMware, SAN and NetApp solutions to ensure the confidentiality, integrity and availability of sensitive information.

Configured, installed, repaired and maintained domain hardware (servers, switches, desktops and peripheral devices) and software (OS, COTS and custom software).

Managed $1.9 million dollar annual Federal and State executable funds.

Negotiated recurring Telecommunications contracts valued at more than $900k annually.

Planned digital communications services, identified resources, and developed policies and standards in support of the enterprise infrastructure.

Performed quality control analysis of all telecommunications accounts, identified and canceled unneeded services and saved approximately $100k per year.

Developed multi-million dollar interagency and multi-national accounting support agreements.

Developed Statements of Work, Requests for Proposal and performed contracting requests in accordance with the federal procurement process and applicable fiscal law.

Planned, developed and implemented the Continuity of Operations Plan (COOP) and Disaster Recovery Plans for the AZ-ARNG Data Center.

Managed Level I and II Service Desks to include (Exchange, BlackBerry Exchange, Database, Web, Print and File servers) as well as user and role based permissions for all domain assets.

Assisted in the development and implementation of the Telecommuting Plan for the AZ-ARNG.

Patched servers in accordance with Information Assurance Vulnerability Assessment requirements and reported findings/status.

Conducted Moves, Adds and Changes for all domain assets and users.

Created and managed Organizational Units (OUs) in Active Directory and created and managed Group Policies.

United States Military, Sep 89 to Jun 13

I am a retired Signal Corps Major with over 23 years of active duty Marine Corps, Army National Guard and US Army Reserve experience leading soldiers and civilians and managing projects. I am well versed in communications systems and have experience in providing Microwave and Satellite connectivity to hundreds of mobile users as well as managing secure voice, data and video connectivity in tactical and commercial environments.

Education

Northcentral University, Masters Business Administration, Management Information Systems, 2006

Herzing College, Bachelor of Science, Electronic Engineering Technology, 1998

Certifications/Other Qualifications

Project Management Professional (PMP), Certified through Project Management Institute (PMI), 2009

State of AZ Certified Project Manager, Certified through Government Information Technology Agency (GITA), 2008

IT Infrastructure Library (ITIL), Foundation Certificate in IT Service Management, 2006

IT Project Management, Global Knowledge, 2006

DoD Level II Information Assurance Security, Certification, 2005

Fiscal Law Course, 2004

Active Secret Clearance

Professional Organizations/Licenses

Project Management Institute (PMI)

National Guard Association (NGA)

Military Officers Association of America (MOAA)

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