Customer Service, warehouse, industrial, Quality control Lab, office

Glenda Key

**** *** ****** • Pinson, AL *****• 205-***-****•***.******@*****.***

PROFILE SUMMARY: Experienced customer service associate with strong communication and organizational skills. A results-driven, dedicated professional adept at managing data, maintaining confidentiality, and interacting with a diverse public.

SUMMARY OF CUSTOMER SERVICE SKILLS

Assisting customers with locating inventory

Maintaining an accurate account of inventory

Answering incoming calls

Managing time effectively

Proficient in using Microsoft Office suite

Volunteer book keeping and tax preparation

WORK EXPERIENCE

Carpet & Rug Backing & Supplies, Birmingham, AL, December 1998-Present

Lab Technician/OES Operator

Answer incoming calls, assist rail road companies with incoming supply

Perform test of collectible samples within raw materials

Use shrinkage machinery, microscope for monitoring denier, tensile, elongation, and modulus for specimen results

Calculations within adding, subtract, multiplying, diving, and rounding

Observe all staff production, notified operators with errors in products

Computerized spread sheets, filing, scanning, and faxing documents

Problem solving, organization skills along with ability to multitask interaction

Assist Shift supervisor’s, Production Superintendent, and General Management with updates

PPE, chemical spills, lock out tag out, and electric shock safety awareness

OES Operator

12-hour night shift operation, ongoing standing, kneeling, and pulling

Produce 180-196 spun yarn for the carpet backing, correct quality issues

Use yarn tools, utility knives, and cutting glove, assist technicians with minor repairs

PPE lock out tag out, chemical spills, and electric within OSHA awareness

Team oriented environment, extreme hot and cold temperatures

Assist Shift Manager’s, General manager with question, and concerns

Train new hires

Sales Associate, Target, Trussville, AL, October 2001-October 2016

Fast pace, unloads deliveries, scan items, team collaboration

Backroom/warehouse stocking, organizing, cleaning

Sets up and takes down store displays, and stocks items

Performs various inventory functions, environmental, safety awareness

Provide customer assistance

Lead team of new hires assist General Management within updates on training, and target times stocking the store

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