Professional Summary

Hardworking professional with a variety of skills including administrative support, IT helpdesk and machine operator skills. I have relocated to Virginia and I am seeking full-time employment. My versatile skillset lends me the ability to perform a variety of tasks. I am looking to a join a company where I can grow as an individual and be a team player.

Skills Highlight

Technical Support:

Microcomputer hardware: disassembly and assembly of PCs.

Microcomputer diagnosis: Correct hardware and software incompatibility problems.

Installing and configuring application software.

Operating System:

Android, iOS, Linux, macOS, UNIX, Windows (versions 7, 8.1, 10); PC and MAC platforms

Applications:

Adobe Dreamweaver, Adobe Photoshop, File Maker Pro, Microsoft Office, Microsoft Visio, VMware, WordPress

Languages:

ASP.NET, C#, C++, Java, JavaScript, JQuery, MySQL, PHP, Visual Basic, XHTML

Experience

Orion Industries March 2015 – April 2017

Technical Support Specialist – Tier 2 Auburn, WA

Develops and maintains a positive relationship with internal and external customers

Provide technical solutions and service to deaf, deaf-blind, and hard-of-hearing customers needing assistance with Microsoft applications

Maintains proper disability etiquette and applies to all customer interactions, matching communication styles where appropriate

Independently research and resolve various technical knowledge bases and implement on-the-job to provide better customer support

Maintains strict security protocols

Document complex technical issues

Proficient in technologies such as Window-Eyes, JAWS, Narrator, Magnifier, Dragon, Zoomtext, On-screen keyboard

Knowledgeable in features for various web browsers

The Lighthouse for the Blind, Inc. June 2008 – March 2015

Senior Machine Operator Seattle, WA

Operated large machinery to build and/or assemble machine parts used in Boeing aircrafts’

Performed riveting on various parts using precise specifications

Operate assembly machines to perform force fitting and fastening operations

Performed fine-manipulation for various finishing processes on metal and non-metal work pieces such as deburring using sandpaper and hand-files, operating manual sheers, table-saws and other basic drilling equipment

Conducted parts inventory

Maintained cleanliness of work area and finished products to meet quality and safety standards

Managed work under all safety and health policies and procedures.

Intern with IT Department

Provided technical support for an estimated 100 workstations while maintaining role as Senior Machine Operator

Handled setup including pre-configuration of corporate IT equipment such as desktops and laptops

Identified and resolved a wide variety of technical issues such as compatibility issues with HW/SW systems

Helen Keller National Center May 2005 – May 2008

Administrative Assistant Lanham, MD

Managed administrative responsibilities for regional office

Initiated document retention process to move hard copy paperwork to electronic

Organized and maintained office files

Professionally prepared educational materials for distribution

American Systems Corporation June 2004 – August 2004

Summer Intern – IT Help Desk Chantilly, VA

Configure desktop and laptop systems for 1,000 employee company

Member of a 10 person IT Department

Troubleshoot helpdesk tickets

De-configure systems for hardware refresh

Conducted software audit

Monitored systems to ensure compliance with corporate license agreements and policies

Education

Seattle Central College 2010 - 2012

AS of Applied Science Degree - Information Technology: Programming

Rochester Institute of Technology 2001 - 2004

AS in Applied Science – Computer Technology

CompTIA A+ Certification 2017

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