Engineer System Administrator

Daniel Rhiner

**** *********** **** *******, ** *7606 ********@*****.*** 919-***-****

System Administrator with progressive, diversified experience configuring and executing on Windows and Apple based platforms, test plans, and providing technical support for large and small scale computer based equipment and networks.

Technical Skills Summary

Operating Systems and Software Applications: Windows (Windows 7, 8 and 10), MS Office 2010, 2013, Office 365, VERITAS, Kaspersky, Linux CentOS, MAC OS

Recent Projects

Migrated 250 Exchange Users to Office 365.

De-crypt 250 laptops/desktops and re-encrypt with newer 256 Bit Encryption from Server

Remove all 13 shared network printers from building and setup all new printers

Removed older versions of Anti-Virus software from 250 PC’s on network and deployed latest version from server

Worked with outside vendor on 10 Conference Rooms to upgrade cabling and Projectors due to renovations

Upgrade VM server with Abila SQL database for finance department

Migrate all 1TB of user data shared on network to new 4TB server

Professional Experience

Community Care of North Carolina November 2011 - Current

System Administrator

Dell Kace Appliance Deploying updates, drivers, BIOS, firmware, Inventory and Management

VMWare vSphere Client setting up Virtual Machines

Maintain Kaspersky Anti-Virus Server with Encryption on each desktop/laptop

Mitel Phone Setup and Management

AD and Group Policy

Closet maintenance - Switches and Patch Panels

Zendesk Ticketing System

Install and Configure CISCO wireless AP’s

ITS – Raleigh, NC Sept 2008- October 2011

Contractor PC Technician

PC Refresh team, backup data from old pc and install new for DCR, DOA, OSC, Industrial commission

Migrate Email for State of NC

Joined remote sites to DCR Domain

Replaced old PC’s with new and updated inventory

Installed multiple application including VNC, Marimba, Office Suite, Trend Micro, Safeboot

Remedy ticket system used to support end users

Identify, troubleshoot, and repair all hardware issues, which include ordering and installing new parts and equipment.

Tekelec - Morrisville, NC March 2006 – Sept 2008

Production Associate Engineer

Windows Server 2000 and 2003, RedHat, CENTOS, Installation across Dell and HP platforms

Built custom frames per wiring diagrams and drawings

Maintained Console Servers and VPN servers on network

Backup and maintain Data Server for CSSG group

Wrote Test Procedures for various products including Windows installation

Integrated Technical Services - Apex, NC 2004 – 2006

Systems and Network Engineer

Perform a wide variety of system and network installation and integration functions for multiple IT projects.

Installation and configuration of hardware, software and applications on Windows desktop and server environments.

Installation, configuration and day-to-day support of network and computer systems providing high-speed internet services to residential communities.

On-site network/system/application support for multiple small/medium business customers (30+ users per location)

Durham County Mental Health, Durham, NC 2002 – 2004

Network Administrator

Administer Windows NT 4 network, which includes Windows 2000 servers that support 200 users in multiple locations.

Maintain and monitor inventory of all workstation and server systems.

Perform end user management, including adds, deletes, and security configuration.

Provide Microsoft Exchange Server user management and configure workstation connectivity with Outlook 2000.

Administer and monitor daily server backups using VERITAS Backup Exec.

Install, configure, and support remote network connections using the Citrix client.

Configure and administer network printers.

Maintain connectivity for Windows XP, 2000, 98, and 95 workstations.

Identify, troubleshoot, and repair all hardware issues, which include ordering and installing new parts and equipment.

Install and support Microsoft Office and mission-critical SQL Server database management system.

Train users on workstation and network accessibility issues, including logon, file management, hands-on application usage, and printer management.

Develop and maintain a workstation configuration system using Symantec’s Ghost imaging software.

Several images stored and maintained on the servers

EMC - Research Triangle Park, NC 1998 – 2002

Test Operator

Installed motherboards, hard drives, floppy drives, memory modules (SIMMs, SDRAM), miscellaneous ISA/PCI cards, and CD-ROM drives.

Repaired and upgraded 386/486/Pentium systems running Windows 2000/NT, 95, and 98.

Built several Pentiums from new hardware.

Tested and assembled new storage systems.

Upgraded and repaired SP controller boards, disk drives, LCC boards, and other hardware.

Managed RMA process for defective parts and cycle count inventory

Education / Training

EDUCATION

Completed technical courses, including Windows 2000 Server Administration and NetPlus, Tech Train (2003)

Tech+ PC Technician Certification, Southeastern Institute of Computer Technology (2002)

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