Customer Service Administrative Assistant

Present Goal Summary

Entered into Phase III of “life happens” scenario. Looking to reinvent past experiences which encapsulates varied work experiences to form a future bond with the right employer that may utilize one or more of my many skill sets.

Professional Summary

Microsoft Certified IT professional with extensive experience in network, hardware, and operating system troubleshooting, PC assembly, and technical support coupled with a passion for customer service as shown through extensive customer service experience in the financial, investments & insurance as well as the educational environments.

Education

University of Phoenix Oct 2016 – Associates of Applied Science Completion 2018

Brensten Education Oct 2014 – Jan 2016

Computer Support Specialist & Network Administration

Alverno College & University of Wisconsin-Stevens Point Aug 1987 - Dec 1989

Business Management, General Studies & Communications

Certifications

SDP: Service Desk Professional

MTA: Network Fundamentals

MTA: Windows Server Fundamentals

MTA: Windows Server Administration Fundamentals

Pursuing

MCTS: Windows 7 Configuration

Technical Skills

Windows Operating System Installations: Windows XP, Windows Vista, Windows 7

Windows Operating System Networking, Configurations and Troubleshooting

Network and TCP/IP, IPv4 and IPv6 configuration and troubleshooting

Networking hardware and devices, including switches and routers

Wired and Wireless Networking / 802.11 Standards, types of network security (WPA/WEP/802.1X etc.), point-to-point (P2P) wireless, wireless bridging

LAN: perimeter networks; addressing; reserved address ranges for local use (including local loopback ip), VLANs; wired LAN and wireless LAN

Microsoft Office 2010 Product Support: Outlook, Word, Excel, PowerPoint, Visio, Access

Configuring and troubleshooting Microsoft Office 2010 applications

Connecting Microsoft Office Outlook 2010 to Microsoft Exchange

Help desk metrics, prioritizing issues, and methods of providing support

VMware Workstation, (Microsoft WDS and Symantec Ghost), VMnet configurations

Data Backup and Restoration Procedures

File and Permission Management

Adding/removing computer hardware, hardware support and troubleshooting

Professional Experience

Administrative Assistant/Customer Service Experience

Wauwatosa West High School, Wauwatosa, WI Mar 2007 – Dec 2013

Administrative Assistant II

Managed school activity accounts-collection of monies & banking, monthly reconciliation & issuing checks from both activity & district general accounts, handled yearly registration monies & distribution to necessary accounts, maintained athletic schedules, contracts & extra pay for coaches & officials & individual student-athlete information & records, issued purchase orders as required, ordered transportation--all while servicing students, teachers & parents in person and on the phone or via internet.

H&R Block Wauwatosa, WI Jan 2004 – Apr 2007

Tax Preparer

SunAmerica Securities Brookfield, WI May 1998 – Apr 2005

Investment Service Assistant holding Series 7 & 63 Securities Licenses

Wellington Investments Brookfield, WI May 1996 – May 1998

Investment Service Representative, holding Series 7 & 63 Securities Licenses

Bartender/Server Experience

Sobleman’s, Richfield, WI Jan 2017 – Sep 2017

Server

Johnny Manhattan's Restaurant, Hubertus, WI Jun 2016 – Nov 2016

Server

Point Burger Bar Restaurant, Milwaukee, WI Nov 2015 – Jun 2016

Server

Boondoxx Supper Club, Port Washington, WI Apr 2015 – Aug 2015

Hostess, Server & Bartender

Dobbers Bar, Lannon, WI Aug 2014 – Aug 2015

Bartender & Server

The Boneyard pub & Grill, Sussex, WI Sep 2014 – Dec 2014

Server

Warehouse Experience

American Convenience Products, Milwaukee, WI Jun 1987– Sep 1988

(Division of Scott Paper) Assembler, Line Worker, Material Handler in Warehouse, Custodial Maintenance

Held Summer positions filling in for permanent workers on vacations in various areas of the warehouse/factory

Contact this candidate