Bhavana

Dynamics CRM Consultant

Professional Summary:

A professional experience of 6+ years in IT industry using Microsoft Dynamic CRM, web-based applications like .NET technology and databases with SQL server.

Expertise in client-side development using HTML, JavaScript, CSS, JQuery, AJAX, ADO.NET and ASP.NET.

Experience in working with Sales, Marketing & Service modules of Microsoft Dynamics CRM 2013, 2015 (On-Premise and Online), 2016 (Online).

Expertise in developing windows applications, web applications, windows services and web services in Microsoft Visual Studio.

Worked on Various Full Life Cycle Implementations as a CRM Consultant.

Expertise in customization, configuration and integration of MS CRM.

Experience in developing complex applications on Microsoft Dynamics CRM platform with customization of entities, sitemap writing client-side JavaScript

Significant knowledge of Dynamics CRM Online, and the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions.

Expertise in Microsoft Dynamics 365/CRM service programming, development, and Application Integration capabilities such as creating a customer portal solution.

Experience in developing of custom WCF web services, dialog-based workflows, plug-ins and integrating custom web pages into CRM

Experience in interacting with MS CRM database using web service methods

Experience in operations like data migrations and updating using LINQ and XRM that help in facilitating data migration within CRM across various entities

Exposure in configuring and working with Windows OS, IIS, Outlook with CRM plug-in, SharePoint Server

Hands-on experiences in developing Web/Windows applications using C, ASP.net, ADO.net, SQL Server 2005/2008R2, and .Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts

Good knowledge of Windows Communication Foundation WCF, Windows Workflow Foundation WF, and Microsoft Web Server like IIS 6.0/7.0

Expertise in Database Systems, SQL, and Stored Procedure

Good knowledge of Web Development skills like HTML, XML, XSLT, JavaScript, and Visual Studio.

Experience in using Plug-ins in various Events Pipeline. Like Pre-Validation, Pre-Operation, Post Operation.

Worked on customizing entities, views, charts & dashboards.

Understanding of customizing CRM-UI with Sitemap and Ribbon work bench.

Experience in converting client requirements and functional specifications to technical design with effort estimation and doing development for the same

Experience in client management and system development, design, and implementation

Excellent analytical, logical and interpersonal skills.

TECHNICAL SKILLS:

ERP Domain Microsoft Dynamics CRM 2011, CRM 2013, CRM 2015, CRM 2016, Dynamics 365, C#,

.Net 4.0

Reporting Tools SSRS, Atlas

Tools Profiler, Ribbon Workbench, XRM Tool Box, Sitemap Editor, ODATA Builder, Fetch XML

Builder, Fiddler & SOAP Editor

Operating systems Windows 10, Windows 7, Windows Server 2008, Windows Server 2012, Windows XP

Database SQL Server 2005, 2008, 2012

Scripting XML, HTML, JavaScript, JQuery

Languages SQL, C#, .Net

Modules Sales, Marketing, Service

Professional Experience:

Syncro Medical, Langhorne, PA July 2017 - Present

MS CRM Dynamics Consultant

Responsibilities:

Analyze business data, to understand customer behavior and organizational activities of past in customer ordering and fulfillment processes.

Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM, according to their business process Customized Workflows and Plug-in for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.

Customized the CRM form programming and form validations through Java script.

Collaborate with other development staff to problem solve, implement solutions, perform code reviews and troubleshoot.

Extensively used Advanced Find functionality and built Fetch XML’s in Dynamics CRM.

As per the business requirements implemented synchronous and asynchronous plug-ins.

Import and export data within MS Excel and MS Dynamics CRM.

Using XRM Toolkit to integrate with CRM Web services - REST / SOAP based integration with Jscript.

Writing specifications for customizations and system integration.

Customized CRM Forms, Entities, Attributes, Views, Ribbons & Sitemaps.

Created all the security roles and users accordingly in the system based on roles.

Created Dashboards, Views, Reports and Charts.

Worked on setting up relationship between System & Custom entities

Implemented User Level Security so that every user can access only related forms and reports.

Worked with a team of stakeholders following the Agile Scrum software development process.

Involved in the complete life cycle of the application.

Developed Plug-ins in CRM to facilitate complex business rules and validate data, create events.

Highly motivated to take independent responsibility as well as ability to contribute and be a productive team member.

Environment: Microsoft Dynamics CRM 2015, Microsoft .NET 4.5, C#, Visual studio 2015, JavaScript, JQuery, AJAX, LINQ, Entity Framework, Razor engine, SQL Server 2014, IIS 7.5 and TFS

Macy’s Department Store Company, Atlanta, GA Jan 2016 – June 2017

Microsoft Dynamics CRM Developer

Responsibilities:

Responsible for overseeing the company's requirements, development, testing and deployment of Microsoft CRM projects.

Created and maintained documentation and conducted end user training while implementing and supporting CRM system.

Experience with ADX Studio Portal suite, including: profile management, content management, CRM web application, customer service and MS technology integration.

Developed plug-ins to encrypt social security number (SSN) of contacts.

Provide input and advice regarding Microsoft Dynamics CRM capabilities and functions to client organizations, in relation to current business processes and effort estimation for configuration, customization and documentation

Extensively used application capabilities such as queues, activities, data import, charts and dashboards.

Customized Sale module and entities of leads, account, contact and opportunities according to the business process.

Installed XRMToolBox for Sitemap changes to update in CRM System.

Involved in upgradation of CRM 2011 to 2013

Involved in installing SSL Certificate for secure website and imported and exported this certificate from one server to another.

Import and export data within MS Excel and MS Dynamics CRM.

Created workflows based on requirements from sales department.

Used MS Dynamics CRM 2013 Customization tools to customize system components such as forms, views, attributes, relationships, and entity mappings.

Involved in doing CRM modifications such as Plugins, JavaScript and C# Web services for CRM 2013

Gathered business requirements from business stakeholders and created BRDs.

Translated BRDs to the functional specification documents.

Designed plug-ins to populate contact and account number on create of new record.

Customized sitemap for entity navigation for custom menus.

Responsible for converting business requirements into technical requirements for development team.

Customizing and configuring CRM system at a user level.

Environment: Microsoft Dynamics CRM 2013, Microsoft CRM SDK 2013, C#, ASP.NET, SQL Server 2008/2012, Visual Studio2012/2013, HTML, JavaScript, JQuery.

KPIT Technologies, Bangalore, India Dec 2012 – Sep 2015

Microsoft Dynamics CRM Developer

Responsibilities:

Involved in analyzing the Business Process, Requirements gathering and Project Planning.

Created Custom Entities, Custom attributes for individual Business Units in MS Dynamics CRM as per the Business Process.

Configured, customized Microsoft Dynamics CRM 2011, 2013 application software multiple times to meet business needs.

Created Custom Web resources using Java Script to validate forms.

Customized Dashboards based on the custom views, reports and charts.

Created organizations, business units, groups and their relationships.

Customized the Sitemaps, UI and used Ribbon Work Bench to customize the ribbon which is a replacement of the toolbar in all the recent Microsoft Applications.

Customized the Sitemaps using XRM toolbox.

Customized Workflows and Plug-in for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.

Translated user requirements into usable interfaces to align them with business goals.

Created several client-side extensions using JavaScript, CSS and HTML.

Developed strategic training materials and deliver administration, managing, and end user training on how to get the most out of their CRM implementation.

Developed Plugin and Custom Workflows.

Configure and Develop Plug-ins and Custom Workflow Activities in C#.net consuming CRM Web Services using CRM SDK and ensure that processes will work efficiently and will conform to IT standards.

Develop custom reports in SSRS and attach it with Dynamics CRM.

Document and track all MSCRM changes consistent with IT policy and procedure.

Environment: Microsoft Dynamics CRM 2013, CRM SDK, C#, Asp.net, Visual Studio 2013, MS Outlook, IIS 7.0, JavaScript, XML, HTML/CSS, SQL Server 2008, SSRS, TFS2012, MVC, XRM Toolbox, XML.

Syndicate Bank, Hyderabad, India Nov 2011-Dec 2012

Microsoft Dynamics CRM Admin

Responsibilities:

Ensuring data is correct across Accounts,Contacts and Oppurtunities.

Checking to ensure that all opportunities are up to date in real time.

Converting functional business requirements into technical system specs.

Interacting with business and providing input on technical design and/or development solutions.

Creating a custom MS Dynamics CRM solution, this also includes configuration, interfaces, forms, workflows, etc.

Creating functional scenario-based test scripts and developing test data in support of User Acceptance Testing.

Programming in packaged application environments utilizing GUI and Web tools such as HTML, JavaScript, ASP .NET, SQL Reporting Services, XML.

Providing technical support and completing ongoing software changes to Microsoft Dynamics CRM based.

Working with CRM team members to expand existing system for use in the Publishing division.

Performing troubleshooting, problem resolution tasks from end user perspective, and apply functional knowledge

Developing and maintaining existing and new reporting utilizing SRSS packages

Environment: Microsoft Dynamics CRM 2011 On-Premises (Web Interface), MS Dynamics CRM SDK, C#, .Net, .net 4.0, Asp.net, Visual Studio 2010 Ultimate, MS Outlook, IIS 7.0, JavaScript, Ajax, XML, SQL Server 2008 R2, SSRS. Microsoft Visio

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