IT Infrastructure - Delivery Manger

Ramkumar Venkatasamy

Frisco, TX ***** Mobile: 401-***-**** Email: *********@*****.***

DELIVERY MANAGER – INFRASTRUCTURE / CLOUD / APPLICATIONS / SERVICES DELIVERY

Highly competent and accomplished Information technology LEADER with 20+ Yrs. of large scale IT Programs management experience in IT Infrastructure, Cloud Services, Applications lifecycle, Global Service Delivery and Client/Vendor Management.

RECENT ENGAGEMENTS

Directed IT network Transformation and Transition for CoSD public departments and its 422 locations. Accountable for 5Yrs $72M IT Operations service delivery engagement

Delivered IT-as-a-Service for an Oil Gas Client. Built a reliable, scalable, secure and cost-effective IT DC & Cloud. Run service delivery with 96 FTE onsite-offshore team. Program valued $55M for 4 Yrs

Managed banking IT Infrastructure and applications portfolio of 540 applications with 186 members onsite-offshore team. Accountable for 12.6M per Year IT operations engagement

Built and run 52 FTE team of 24x7 NOC / SOC, Network, Telephony, Security, ITSM and PM skills by Recruiting, Hiring and Training for CoSD

AREAS OF EXPERTISE

IT Infrastructure Transformation, Transition and Run

IT Infrastructure & Applications Service Delivery Management

Public / Private / Hybrid Cloud Management Services for ITaaS, IaaS, PaaS, SaaS environments

Large scale IT Program Management on Agile/Scrum/SDLC methodologies

Disaster Recovery, Operational Risk, Business Continuity & Major Incident Management

Large Deals RFP for IT Transformation & Transition

Large Financial, Government and Oil & Gas clients

Enterprise Change Framework implementation and Management

Client / Vendor Engagement and Management. On-site/Near-shore/Off-shore delivery models

PROFESSIONAL PROFILE

Consistent history of IT Large Program management in Service Delivery, Service transformation, Operations optimization and continual service improvements

Built and Run highly available, highly performant IT infrastructure including DC, Networks, Security, Cloud, Systems, Databases, Storage, and end-user computing platforms inclusive of collocation facility environments

Driven IT operations across a full IT stack (infrastructure through applications) and in a hybrid cloud environment combining on-premises data centers / collocation facilities, IaaS, PaaS, and SaaS

Direct interface with CxO on established program delivery, operational governance, facilitate leadership communications, prioritization, and risk analysis

Cost Analysis, Budgeting and Forecasting as part of Program design and planning phase deliverables. Managed BOM, PO, Invoice Tracking, Assets, Capital, Run rate, Expenses as part of vendor management

Lead Global Support Team, Productivity, Collaboration. Verified experience in large geographically distributed outsourcing and off-shoring engagements and Transitions

Design IT Support & Operations Strategy with customer Leadership and Peers. Work Closely with the ITSM Team to set Priorities, manage IT Services and Operations

Drafting, negotiating and refining Service Level Management (SLM, SLA, KPI) with the business units,

Ensure internally and externally sourced IT services are aligned with business needs and are delivered in accordance with customer SLA

Establish Core Operations Best Practices for IT service delivery on ITIL framework and best practices

Strong networking and influencing skills. Ability to lead large Infrastructure and Service delivery programs

Large Clients Managed: City of San Diego, BJ Services, Citizens Bank, Royal Bank of Scotland, Paramount Pictures, General Motors

Training & Certifications: Agile, Scrum and SDLC methodologies, Operational Risk Management, Datacenter Operations, Business Continuity, Enterprise Change Framework, Information Security, ITIL Practitioner, Oracle Certified Expert (OCE), Six Sigma Foundation

Goal and Result oriented. Open to travel and relocation. US Work Status – Green Card

PROFESSIONAL EXPERIENCE

Company: Zensar Technologies, Dallas, Texas Period: Apr’18 to till Date

Director – IT Operations

Accountable for US west coast clients Infrastructure operations and Service Delivery. Owning IT delivery portfolio of $74M for 5 Yrs.

Successfully executed IT Operations transformation and transition for CoSD public departments and its 422 locations (~1600 network devices and ~12000 phones).

Executing new delivery center build at Dallas with 80 seating capacity. Ownership including contracts, network layouts, ISP management, high availability, End user computing setups

Built 52-member team of 24x7 NOC / SOC, Network, Telephony, Security, ITSM and PM skills by Recruiting, Hiring and Training for CoSD account

Implementing ITIL Processes, Metrics, SLA, KPI developments and signoff with stakeholders

Delivered ServiceNow platform for 2400 user base modules including Incident, Problem, Change, Release, CMDB and Asset Management

Delivered SolarWinds platform for 24x4 alerting and event management for 420 sites (~12000 telephones & ~ 1600 network components)

Reporting to client CTO leaderships on IT Operations, High impact communications with Leadership teams.

Driving 2 large deals proposals and RFP for IT Infrastructure engagements

Company: Infosys Technologies, Plano, Texas Period: Feb’17 to Mar’18

Delivery Manager – IT Infrastructure & Applications Client: BJ Services, Houston, TX, US

Delivered IT-as-a-Service, built a Reliable, Scalable, Secure and Cost-Effective IT; valued $55M (IT Transformation, Transition and Run) for 22 locations across US and Canada; with a team of 96 FTE

Program Delivery ownership for Scope, budget, solutioning, design, planning, implementation, testing, training, Vendor management, Contract management, and go-live

IT Applications: ERP O365, Work Day Cloud: Azure, AWS, O365, Active Directory. ON-Premises: DNS, DHCP, File Server, Antivirus Server (Trend Micro), Nessus Scanners, DC LAN, Storage devices. Security: Checkpoint NGTX firewalls, Cisco Meraki Device. EUC: MDM (Intune), Server Patching (WSUS), Build/Migration (WDT/WDS), SolarWinds, Service Now, Performance Analytics, Service Desk, 24x7 Command center, ITSM, ITIL practices

Execute and control contracts with professional services vendors (21 large vendors including Verizon, Dell, Cisco, SolarWinds, EMC, TrendMicro)

Built and Run ServiceNow (IM, PM, CM, KM, RM & Service catalog) with ESM Café Infy module for Service Delivery. Delivered 2 executive dashboards and 32 analytics reports for leadership

Successfully migrated 4600 employee email accounts from on-premises to Cloud O365

Migrated 24 IT and Enterprise applications including ERP Dynamics 365, Workday, Project Tracking and Collaboration tools as well as all other internal employee productivity applications to cloud.

Run weekly leadership and monthly Executive Steering Committee meetings

Built trust and relationships; influences cross-functionally and across diverse teams.

Company: Infosys Technologies, Plano, Texas Period: OCT’14 to FEB’17

Role & Project: Delivery Manager – IT Infrastructure & Applications Client: Citizens Bank, Cranston, RI, US

Delivered Program Management leadership to a team of 186 FTE Onsite Offshore model, Accountable for 12.6M per Year

Total responsibility of IT Program Management on Application Support Service Delivery for 24x7 Production, QA, and DevOps environments

Managed banking applications portfolio of 540 applications including Core banking applications of Consumer and Commercial business areas

Built the 186-member team for Onsite-Offshore model to deliver 24x7 IT Infra / Apps operations in 6 months

Developed strategies to build stability, availability, continuous improvement to Business Lines.

Achieved Response and Resolution SLAs lift from 67% to 95%, MTTR to 80% and Availability to 99.93 by executing strategic stability plans

Optimize L1.5/L2/L3 & DevOps delivery model from 240 to 186 FTE in 1.5 Yrs. through Automation, Performance monitoring tools and continuous process improvements

Successful 6 Production Roll-out of key banking application Go Lives (Atlas, Strategic Hosting, Citizens Rebranding, Wall Street Upgrades, Empower and AMM)

Delivered DC Migration for Applications layer and migrated 142 applications to Collocation and Cloud.

Delivered AppDynamics instrumentation for 26 core banking applications to gain REAL-TIME monitoring and response time improvements. Home Build dashboards for 4 Non-Compliance AppD apps

Service Stability workshops with targeted goals to achieve higher Visibility, 24x7 Availability, Self-healing & Automation, operating Model uplift, Real time Dashboards and Automations

Implemented governance to streamline IT operations at client Organization level (Incident, Problem, Tools, Monitoring, ITSM Maturity, Automation, CI & CMDB evolve, RACI, Governance)

Company: Infosys Technologies, Plano, Texas Period: Apr’10 to Sep’14

Role & Project: Service Delivery Manager - Infrastructure Client: Citizens Bank, Cranston, RI, US

Delivered primary leadership to a team of 64. Executed Onsite-Offshore model to deliver Infrastructure production support services for Database, Midrange, SAN and EBRS teams (run rate of 2.2M per Year)

Delivered large IT programs including Technology Migration & Consolidation, Upgrade and Migration projects for Database & Windows SQL and respective application, middleware layers

Implemented processes for critical Incident management, recovery calls, problem management, root cause analysis, change planning, review and approval boards, release management

Successfully delivered Infra Operations Stability to improve SLA (98%) and KPI

Optimized the support maintenance efforts (27% effort reduction by automation & tools which saved 47K per month). Minimized unplanned down time in turn increased availability to 99.90%

Executed Exadata migration program to consolidate databases to gain Oracle license usage optimization, achieved savings on 560K per year

PRIOR EXPERIENCE

Service Delivery Manager, Infosys Technologies, Bangalore, India - Jun’05 to Mar’10

Service Delivery Lead, Electronic Data Systems (EDS), Chennai - Jun’02 to May’05

Technology Lead - Bahwan Cybertek, Chennai - Nov’00 to May’02

EDUCATION

Post Graduate in Medical Instrumentation Technology

Bachelor of Engineering in Electronics and Instrumentation

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