Manager Customer Service

Rebecca Jones

***** ***** ***** **. ********** Md. 20874 301-***-**** Cell **************@*****.***

Objective

Customer Service Professional with management experience. Highly motivated individual seeking a position that offers room for growth and a long term career.

Education

High school diploma Penn Foster 2015

Independent Uni. Acc. Degree in Business Management/ Accounting

Graduated: Oct. 1st 2017.

Skills & Abilities

Money management, POS systems, training, delegating, communication, telephone etiquette, Microsoft Word, Filing, Organizing, Loss prevention, food prep, Vigilant, deposits, maintain bank, maintain civilian safety, maintain cleanliness, Inventory, packing and shipping, maintain stock.

Management

Ability to delegate tasks.

Ability to train new personnel.

Ability to inspire newly trained personnel to perform with minimal supervision.

Sales / leads.

Identify and assess customer’s needs to achieve satisfaction.

Experience

Assistant Manager] Rack room Shoes] Clarksburg MD] Nov 2017 – Present

Overseeing staff on a daily basis

Making daily deposits

Making sure the store is up and running.

Making sure all customers are pleased with their purchase(s).

Making sure paperwork is filed and the shipment is being processed.

Making sure Loss Prevention is down.

Preparing and packaging merchandise for ship to home orders.

Hostess] Outback Steakhouse] Aug 11th 2017- Dec-2017

Taking calls for call reserved seating.

Greet guests as they arrive or depart.

Seating the guest as they come in to dine

Maintaining front end cleanliness.

Toll Collector] Maryland Transportation Authority] Sept. 14th 2016 – May 3rd 2017

Collect payments from the customers as they come through the toll lane.

Keep my eyes and ears open for anything that looks suspicious and report anything that looks out of place or harmful to others.

Look for anyone under the influence.

Be vigilant.

House Keeper] Westmoreland State Park] June 14th 2016 – Sept 20th 2016

Maintain the cleanliness of cabins. Clean the cabins after guests have departed. Make sure the cabins are available for the next guest’s arrival.

Make sure the cabins are stocked with fresh towels, soaps, clean kitchen utensils and dishes for the next guest.

House Keeper] The Comfort Inn] November 1st – Jan. 3rd 2016

Clean the rooms after the guest(s) have departed. Make sure the rooms are available for the next guest’s arrival.

Make sure the rooms are stocked for overnight guests.

Bar Manager / Bar Tender] Colonial Beach Moose Lodge] Nov. 20th 2014-July 25th 2015

Greet members as they enter the building.

Monitor and order inventory as needed for bar and kitchen.

Make the food orders for the members.

Stock the cooler at the end of each shift.

Cashier] Ashland Café] May 2010 – May 2011

Greeting and seating customers as they arrive.

Responsible for taking orders from customers

Cash out customers and process payments.

Cleaning and stocking the merchandise as required.

Office Helper] Azita] 2009 -2010

Filing, answering phones, and some light cleaning of the office.

Taking messaging.

Cashier] Walmart] 1999 – 2011

Waiting on customers as they brought their merchandise to the front to be checked out.

Stocking and cleaning the front end as well as maintaining store cleanliness.

Training the employees on the register as well as how to deal with the customers when an issue arose.

Waitress / Cook] The Landing Bar and Grill] 1998 – 1999

Seating and serving customers as they came into the restaurant for dining.

Prepare food as the order came into the kitchen to be cooked.

Runner] The Riverboat On The Potomac] 1996 – 1998 and 2014 – 2015

When the order was complete and ready, I had to run the food out for the waiter / waitress so the orders could be severed to the correct customers.

Bust tables when the customers were finished with their meals and had left the table.

Help clean the kitchen at the end of the night.

Processed lottery requests.

Cashier] Food Lion] 1993 – 1995

Waiting on customers as they brought their merchandise to the front to be checked out.

Stocking and cleaning the front end.

Training employees on the register, how to handle confrontations as they arise.

Personal References:

Tammy Vance, Friend of 17 years, 917-***-****

Shauna Martin, Friend of 6 years, 804-***-****

Denise Weaver, Friend of 20 years, 804-***-****

Professional References:

John, Former Boss, 410-***-****

Tom, Former Boss, 804-***-****

Bonnie, Former Boss, 804-***-****

Contact this candidate