Manager Management

Jennifer Downing

Mobile, AL *****

***********@*****.*** 251-***-**** www.LinkedIn.com/in/jenniferclesi

Projects Manager / Business Analyst

Versatile, seasoned, goal-focused project management professional with expertise in communication, research, and creative problem resolution. Resourceful and skilled at streamlining operations while ensuring maximum customer experiences and business revenue.

Recognized for exceeding expectations, championing new strategic ideas, and building strong rapport with internal and external customers. Consistently delivers projects on time and within set budgets.

Financial and Management Competencies

Cross Functional Supervision

Team Building and Mentoring

Vendor Management

Client Relations and Presentations

Requirements Analysis

Project Planning and Scheduling

Resource Planning

Project Management

Career Experience

The SSI Group, Mobile, AL

Manager, Special Projects, 2017 – Present

Tasked with maintaining the conversion schedule for over 1,000 clients with assistance from team members and appropriate departments. Serve as Subject Matter Expert to clients and staff for new software platforms and product offerings. Streamlined documentation utilized by personnel for products offered. Provided personnel with product cross training to enhance individual product knowledge. Regularly install and configure products for clients.

Key Contributions:

Improved processes, resulting in a reduction of average open days of tickets from 675 to 67.

Developed and implemented a new change management process.

Manager, Tier 2 Claims Management, 2013 – 2017

Ensured 24-hour support was consistently available for Claims Management Suite. Assigned after-hours support tasks to team members across five to ten direct reports.

Key Contributions:

Converted over 1,000 sites to the new, updated platform.

Created and implemented restructured change control method of escalating tickets.

Implementation, Support Representative, 2003 – 2013

Managed the install of new clients into the Claims Management Suite. Monitored and detailed installation processes for personnel. Utilized findings for reference when migrating client and staff to new software platforms. Resolved issues and provided additional training to clients. Diligently implemented over 400 new clients.

Education and Credentials

Bachelor of Science in Business

Concentration in Computer Information Science and Business Administration

Spring Hill College – Mobile, AL

PMP Certification, Pending

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