Technical Specialist
Resume:
JITENDRA PATIL
EXPERIENCE SUMMARY
Overall *.5 years’ experience in CRM-Siebel Admin.
Possess the working knowledge for Siebel on Solaris 5.x/8.x/9.x/10.x, LINUX 5.x/6.x, and on Windows Platforms as well.
Siebel Upgrade Experience (7.8.2.14 to 8.1.1.5), currently working on upgrade of 8.1.1.5 to IP15 version.
Experience in Siebel repository migration, Siebel Deployment, Siebel DB extract, Siebel Server Performance tuning, patch installation.
Experience of writing heavy codes using SQL, PL/SQL.
Expert in setting up the entire Siebel environment including DB, Gateway, Siebel & Web servers.
Having experience of production environment support. Also expert in leading the deployments on production environment.
Maintaining high availability of test environments by resolution of performance issues and improvement in refresh process.
Active Participation in installation, configuration and testing for one click deployment process automation.
Received Appreciation award thrice for timely and error free deployment of hot fixes on different test environments and for the automation enterprise bounce set up without any manual interaction.
Experience of Siebel Analytics and Informatica deployments.
Expert in patching on siebel servers.( Unix as well as Windows servers)
Good communication & interpersonal skills.
Experience of working on configuration management tool [VSS (Visual Source Safe)].
Having experience of building the Siebel DR environment twice in TechM on Unix (platform) & in Fujitsu on (windows) platform.
Expert in installation & uninstallation of Siebel, Gateway, Web server, Siebel tools, Siebel Clients, patching etc.
Having a experience of upgrading Siebel 7.8 application to Siebel 8.1.
Having good experience of resolving the current & long pending issues by chasing with them with Oracle by raising the SR’s.
Having experience of setting up the standard process for deployments, weekly maintenance activities to improve the service.
Having experience of supporting SIEBEL EAI architecture applications.
Having strong experience of monitoring, setting up and debugging siebel EIM job related issues.
Having good knowledge of UNIX Shell Scripting, written the below different types of scripts.
Server health check script which give the report of Unix mount point & CPU utilization of Database,Gateway,Siebel and Web servers in the enterprise.
Server and component status check script.
Script to set up the default value for component log level & workflow monitoring debug level.
SRF checksum and browser script folder check script to ensure the correct code is deployed on the servers.
Automation script to deploy the mid-tier files on Siebel & web servers.
Set up the automation script on 18 test environments, then on production environment by analyzing the SRB logs, and accordingly added the sleep time for the clean startup of enterprise.
ACADEMICS
Bachelor of Engineering in Electrical Enginnering (University Topper), North Maharashtra University Jalgaon, India, 2007
TECHNICAL SUMMARY
SKILLS
TOOLS
EXPERIENCE LEVEL
GUI(S)
Siebel7.8,Siebel8.1, HP QC tool, Oracle forms and Reports tool (D2K),HP Service Manager 7.11 tool, Informatica Admin, Siebel Analytics, Siebel EAI
4
LANGUAGE
C,C++,VB 6.O,VB .net,SQL,PLSQL
4
DATABASE(S)
Oracle 8/8i/9i/10G/11G, Mongo DB
4
Operating Systems
Linux,Windows XP,Unix,Windows7
4
Modeling Tools
Appdynamics, Github,Siebel Tools, Toad, Oracle forms and reports, Remedy (Ticketing Tool), HP Sitescope Monitoring Tool. HP service manager,Tablue, ESP (Enterprise Service Platform)
4
CRM
Siebel 7.8,Siebel 8.1,IP15
4
Soft Skills
Customer Focused
Dedicated, Self-Motivated Achiever
Good Communication and Leadership skills
Fast learner, adept in Multitasking
Strong Problem solving Abilities, Positive attitude
Excellent Mentoring, Knowledge Management.
Achivements
University topper in final year of Engineering.
While working in tech mahindra received the below awards:
Cookies award for QY-3 2010.
Star of the month in QY-4 2010.
Pat on the back award in 2011.
In fujitsu received the below awards:
Best project of the year award.
Spot light award.
Received appreciations from client several times.
In vodafone received an achiver award.
Recently received an award for six sigma project.
TRAININGS:
Sl#
Title
Organized by
Duration
1
Siebel 7.8 Training
Tech Mahindra Ltd.
15 Days
2
Agile Training
Tech Mahindra Ltd.
1 Day
3
Oracle 9i Corporate Training
KPIT Cummins Infosystem
60 Days
4
Oracle Forms and Reports (D2K)
KPIT Cummins Infosystem
15 Days
5
Application 2nd Line Support Level 1
Tech Mahindra Ltd.
1 Day
6
E2E CRM Level
Tech Mahindra Ltd.
1 Day
7
SARM Level 1
Tech Mahindra Ltd.
1 Day
8
Advance Unix Shell Scripting external training
Vodafone India Shared Services Pvt. Ltd.
5 days
WORK HISTORY
Duration
Organization
Designation
Dec-2014 to till date
Zensar Technologies Ltd.
Sr.Software Engg.
Sep-2013 to Dec-2014
Vodafone India Services Pvt. Ltd.
Senior Executive
Nov-2011 to Sep-2013
Fujitsu Consulting India, Pune
IT-Consultant
Dec-2009 to Nov-2011
Tech Mahindra Ltd.
Technical Associate.
March-2008 to July-2008
KPIT Cummins Infosystem,Hinjewadi,Pune.
Trainnee Software Engg.
PROFESSIONAL EXPERIENCE
Onsite Summary:
Project / Client Name / Location – CDETS / CISCO/ RTP, North Carolina USA.
Duration: 1 Month on Business Visa.
Technologies – Siebel Administrator.
Project Profile:
CDETS is the Cisco Defect and Enhancement tracking system to track its hardware, software, documentation related defects and enhancements. Siebel is used as a Defect Tracking tool for CISCO Internal users. Advanced CLI (Command Line Interface) is used by internal users to invoke Siebel Business Logic.
Zensar Technologies Ltd. India, Pune.
1.Dec 2014 – till date
Project: CDETS (Cisco Defect & Enhancement Tracking System)
Client: CISCO
Description: Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures and sells networking equipment.
CDETS provides a Bug creation, tracking and operative framework for CISCO Internal Users. Advanced CLI (Command Line Interface) and Java UI are primarily used by internal users to achieve the purpose. Further CDETS is integrated with several upstream and downstream Applications serving as a central Bug Repository. Numerous Business UNITS from CISCO leverage the various APIs for their Dashboards.
Role & Responsibility-
Design requirements for Siebel Integration with other applications.
Performance tuning of Siebel Environments for a better performance from Server perspective.
Liaise with DB Performance teams for Performance tuning Activities across Environment facing slowness.
Siebel deployment resource for all Test/Production Environments.
Understanding Business requirements during interactions with the Clients, performing gap analysis and coming up with solutions to bridge the gap.
Training in DevOps to establish the Best DevOps practices into the Project.
Tomcat Installation, Deployments, Server maintenance tasks and Performance issues to maintain a smooth integration with Siebel.
Maintain Lifecycle Metrics by resolving the identified vulnerabilities for the accountable Applications.
Daily Status calls, RCA discussions, Requirement gatherings, Architectural changes, etc. for a better interaction and Client Gratification..
In addition to this monitoring and doing the deployments in Informatica tool.
Supporting SIEBEL EAI application (monitoring, debugging issues, configuration changes etc…)
Vodafone India Services Pvt. Ltd. India, Pune.
1.Sep 2013 – Dec 2014
Project: Vodafone Spain
Description: Vodafone is a leading telecom service provider company in spain. Vodafone providing the services for mobile,fixed lines, Broad band etc.
Role & Responsibility-
Managing the release and CRQ deployments in Production environments.
Supporting to 8 test environments, we need to manage deployments, admin activities, patching, installation and monitoring for all test environments.
Debugging, Troubleshooting and Diagnosis infrastructure issues.
Administrating the Servers and System Management component.
Configuring the Siebel servers and its components.
Preparing and maintaining documents related to support activities.
Working on SIF import and doing the Incremental and full compilation as per requirement.
Fujitsu Consulting India, Pune.
1.Nov 2011 – Sep 2013
Project: Thomson Reuters
Description: Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals.TR works in Financial. media, legal, health care and Tax and accounting.
Role & Responsibility-
SME (Subject Matter Expert) for Siebel DR (Digaster Recover) environment.
Managing all deployments, migration, DB refresh, maintainanace activities and also other activities related to Siebel DR, EAI DR.
Also managing the deployments on test environements.
Guide and support the team during all Test environments Deployments and Infrastructure issues, assigning the tasks to resources and to supervise the deployments/issues are going well as per Schedule.
Managing the Siebel Informatica & Siebel Analytics deployments.
Debugging, Troubleshooting and Diagnosis infrastructure issues.
Administrating the Servers and System Management component.
Configuring the Siebel servers and its components.
Monitoring to ensure 100% availability of the applications except any planned outage.
For each new process preparing the document & uploading them on share point.
Guiding the team in day to day issues resolution & during deployments.
Environment:
Hardware: Pentium 4 Operating System: Windows 2003
CRM: Siebel 7.8 Back End: Oracle 10-G,11G
Tech Mahindra Limited, Pune.
2. Dec 2009 – Nov 2011
Project: Oneview- ASG -SLS
Description: OneView is the Siebel CRM application used by BT Retail customers. This is the Largest CRM deployment in Europe. It is used by customer support executives to raise Sales orders, faults/service requests and above all to maintain a database of useful customer information for effective business. They directly interface with more than 160 systems on diverse functional areas including billing, logistics, network, IVR, print and dispatch. It uses N-tier architecture with all servers having Sun Solaris Unix as OS and the nucleus (database) as Oracle 10g.
Role & Responsibility-
Leading the team with different Environments/Deployment issues/activities.
Debugging, Troubleshooting and Diagnosis infrastructure issues.
Administrating the Servers and System Management component.
Configuring the Siebel servers and its components.
Monitoring to ensure 100% availability of the applications except any planned outage.
Guide and support the team during all Test environments Deployments and Infrastructure issues, assigning the tasks to resources and to supervise the deployments/issues are going well as per Schedule.
Maintaining and Monitoring more than 16 test environments.
Written Shell script to avoid Manual tasks and human errors.
Planning of work stack on daily basis.
Preparing and maintaining documents related to support activities.
Ensure that discipline & punctuality is maintained within the team.
Liaising with different teams to manage escalations.
Communicated with end users to resolve complex issues and perform day-to-day operational support functions within Siebel.
Planning the resources for the all Test environments release deployment and informing it to delivery managers.
Ensuring Zero Environmental/Deployment issues, raised as a part of RCA of any QC (Qulity Center).
Arranging Release note review meeting for all releases.
Worked with Oracle team for Enterprise start up.
Worked on bridge cases of production system as a production support member.
Actively participated in the conference calls with various concern teams to provide solutions to the business critical issues on LIVE as well as for implementing any change requests.
Environment:
Hardware: Pentium 4 Operating System: Sun Solaris -9.0
CRM: Siebel 7.8 Back End: Oracle 10-G
KPIT Cummins Infosystem Ltd. PUNE
3. Mar 2008 – July 2008
Project: Airline System.
Description: It gives the complete Maintenance & BookingSolutions related to Airline System.
1. Reservation/Cancellation of Tickets.
2. Maintaining static information regarding
- Flights
- Reservation Information.
- Passenger Information.
- Captain & Crew Member Information.
Environment:
Hardware: Pentium 4 Operating System:Window XP
Languages: SQL, PL/SQL Back End: Oracle 9i.
Personal Details:
Father’s Name : Mr. R. B. Patil
Date of Birth : 08-05-1983
Sex / Marital Status : M / Married
Correspondence Address : C/O, Lalit A. Patil, Bldg. C-1 Flat No. 407,
Mont Vert Pristine,Near khadki Rly. Station,Aundh Road, Bopodi, pune-20
Email Id : ********.*********@*****.***
Contact Details : +1-984-***-****
Visa Details : US Business Visa: YES Valid Till 2025.
US H1B Visa: 01-Oct-16 to 20-Aug-19
If given an opportunity will deliver the best out of my potential for the Organization.
Contact this candidate