Customer Service Active Directory
Resume:
ANDREAS SALA
248-***-**** • ***********@*****.***
***** **** ** *** *. Madison Heights MI 48071
Objective
To obtain an IT position that enables me to use my knowledge, long experience, educational training and ability to Work as an IT professional.
Profile
I am seeking a position within the Information Technology Department. Flexible and versatile, able to maintain a sense of humor under pressure, detail oriented, with strong technical skills and the ability to learn concepts quickly. Transferable skills include: good communication skills, get things done, bring positive energy and enthusiasm, strive for excellence, proactive, work well under pressure, problem solving, time management, team player, motivated, well organized.
Area of Expertise
• Proficient or familiar with a vast array of networking and technologies: Network infrastructure LAN/WAN/VPN; Ethernet, Wireless Network; Storage Area Network (SAN); Internet protocols: TCP/IP, HTTP, FTP; routers, hubs, switches, systems upgrade, technical issues, system backup, network security firewall, computer hardware and software installations.
• Operating systems: Windows (XP, Vista, 7, 8, 10), Windows Server 2008 R2, 2012 R2, Linux
• Computer applications: Microsoft Office 2007, 2010, 2013; Microsoft Visio 2007, 2010; Microsoft Project; Microsoft Access 2007, 2010; Server Active Directory, DNS.
• Microsoft Remote Desktop. Remote Desktop, Team Viewer, Log Mein.
• Virtual machines: VMware Server and Desktop Virtualization, Microsoft virtual PC.
• Web Design, CMS: Build and maintain Word Press websites, Dreamweaver
Android and Microsoft Platform Experience
Education
COMPTIA A+ APRIL 2018
CERTIFICATE
Macomb Community College, Clinton Township, MI
Associate Degree : Microsoft Enterprise Server Administrator May 2015
Ashworth University, Atlanta, GA December 2008
Certificate of Completion in Network Administration
Work Experience
DESK-TECH-SHOP
Freelance IT Technician January 2010 - Present
Onside field technician, Worked freelance fixing residential computers
Design and maintain network infrastructure. Administer Server 2012, Active Directory, and Group Policy. Helped customer via Remote Desktop and troubleshoot their computers.
Day to day maintain work load and speed of the thin client and server computer.
Make Windows Image and distributed over the LAN and WAN Exterior Networking.
Manage all on site troubleshoot, update, install, repair, or upgrade PC hardware, software and computer peripherals on multiple makes and models of desktop computers and servers.
Setup Network printers and scanners for business and residential
Web site developer for my clients and school related projects.
Experience and knowledge of Android, and Microsoft Mobile Platform
Provide professional end-user support via telephone, email or web submits
Experience with restorative or maintenance actions to resolve end-user problems
Responds to end-user problems based on standard procedures
Worked with WS and Spycework ticketing system to Track incidents and calls, including but not limited to, entering data into the database timely and accurately
Be responsible for ensuring systems are configured properly
Exceptional Customer Service Skills
VPN troubleshooting
Active Directory knowledge and field experience
Microsoft Office / O365
Browser troubleshooting, specifically Chrome
MAC Troubleshooting
Mobility
Adobe
2- 8 years of IT experience
Excellent customer service skills
Solid foundation of Personal Computer experience
Troubleshooting capability
Overall knowledge of desktop productivity products
Ability to work in a team environment
Proven ability to remain flexible in a changing environment
Attendance and schedule adherence have been excelent
Exercises judgment within defined guidelines and practices to determine appropriate action.
July 2016 – Present
Atlas Inch Company
Field IT Technician
Experience troubleshooting patch cables, coax, and phone line in the field.
Troubleshooting, and also testing printers remotely.
Responsible for any current damage devices from the company, that needs to be shipped to the company and replace them with good ones.
Experienced with image OS creator and implementing on the client computers.
Experienced with network design and troubleshooting.
Experience and knowledge of Android and Microsoft Mobile Platform
Day to day maintain work load and speed of the thin client and server computer.
Make Windows Image and distributed over the LAN and WAN Exterior Networking.
Manage all on site troubleshoot, update, install, repair, or upgrade PC hardware, software and computer peripherals on multiple makes and models of desktop computers and servers.
Setup Network printers and scanners for business and residential
Web site developer for my clients and school related projects.
Experience and knowledge of Android, and Microsoft Mobile Platform
Provide professional end-user support via telephone, email or web submits
Experience with restorative or maintenance actions to resolve end-user problems.
September 2014 – Present
Beaumont Hospital
Patient Transport
Use the telephone automated system to pick up the job
Talk to nurses to find condition of the patient when I arrive on the site
Figure out condition of the patient, to either pull them over to stretcher, or use their bed
Making sure to check id bracelet to match their name with the chart
Preparing them, disconnecting their equipment, and helping patient to carry their IV pump and the rest of equipment.
Prepare stretchers to move patient where they need to go
Always with energy and good sense of humor, to make the atmosphere
Check patient to make sure what type of test they are doing
August 2012 – December 2012 St.John Providence Hospital
CMSA Associate Technician Intern
Proficient on Cactus data base program and medical data base software
Operating fax machine to send or receive documents
Creating vital information forms to build Doctor Profile folder
Using on-line tools to find medical records for Doctors
Contact this candidate