Customer Service Nursing Assistant

Phone: 508-***-****

Email: ********@*****.***

Gabrielle M. Polito

Objective

To secure a position of varied responsibilities where I may utilize both my CNA and customer service skills.

Employment

2015-2016 Milford Regional Medical Center Milford, Ma

Certified Nursing Assistant

Medical/Oncology Unit

Admitted and discharged and transported patients

Took and recorded vital signs and reported any change to the patients nurse

Recorded weight and I/O of patients

Performed: EKG’s, bladder scans and collected and sent specimens to lab, set up and applied telemetry boxes to patients

Emptied and reported output of: Foley catheters, Ostomy appliances and drainage systems

End of life care

Postmortem care

Set up rooms before admission with proper supplies

Maintained patient safety

Cleaned and checked the status of equipment

Recorded in the MediTech computer system

Online classes using Health Net

Assisted patients with ADL’s

Gave shift reports to oncoming CNA’s

Performed other duties/tasks as needed

2014-2015 Right At Home; In Home Care Westborough, Ma

Certified Nursing Assistant

Assist with ADL’s

Med reminders

Prepare meals

Drive to and from appointments

Kept daily reports

Reported any changes to on call

2012-2014 St. Patrick’s Manor Nursing Framingham, Ma

Certified Nursing Assistant

Assist with daily living activities

Interact with residents' families and provide status updates

Provide assistance to residents with tasks involving grooming and personal hygiene

Accompanying client to appointments

Change bed linens and straighten beneficiary's environment

Observe and report all changes in residents conditions and needs to the RN

Follow residents Plan of Care at all times

2011-2012 KAZ Inc. Southborough, Ma.

Consumer Relations Department

Answer inbound calls for technical assistance

Set up warranty for products

Customer Service

Make sales when required

2008-2011 Bernardi Auto Group Natick, Ma.

Customer service/Appt. Setter

Answer incoming customer calls

Set service appointments

Made outbound calls to customers notifying them about vehicle.

2006-2008 Bancroft Motors Worcester, Ma.

Appointment Setter/Cashier

Received inbound customer calls, to set service appointments.

Made outbound calls to customers to reschedule appointments.

Made outbound calls to customers notifying them about vehicle

2003-2006 Infinity Data Corp. Brockton, Ma.

Call Center Manager

Manage a group of 10-15 outbound sales representatives.

Manage day to day sales quotas.

Manage attendance, performance and take disciplinary action

Education

2015 MRMC

Patients restraint and safety training

BLS and CPR certified

2012 St. Patrick’s Framingham, Ma

CNA Training Course

CPR Certification

2001 Cross Country Group Medford, Ma.

Employee Retention Training

1998 Keefe Technical School Framingham, Ma.

Computer Programs

1987 Framingham North High Framingham, Ma.

General Studies

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