Microsoft Office Customer Service
Resume:
Hafiz Furqan Ahmed
Wethersfield, CT *****
********@*****.***
Objective
To obtain a challenging role that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity. I am also eager to learn new skills, trends and technological advancements. Acquire a career-oriented position that offers challenging opportunities a work environment and team, where I could constantly evolve and grow to meet growing challenges and my efforts contribute in achieving organizational goals.
Work Experience
(Network Administration)
Klash Enterprises - Faisalabad, Pakistan
Oct 2016 to Feb 2017
Installing network and computer systems
Maintaining, repairing and upgrading network and computer systems
Exposure to configure routers and switches
Monitoring the network
Configuring & troubleshooting the IP security cams
Understanding of basic networking protocols such as DNS, DHCP, TCP/IP
(Technical support Team)
Klash Enterprises - Faisalabad, Pakistan
Feb 2017 to March 2018
Working with customers/employees to identify computer problems and advising solution
Logging and keeping records of customer/employee queries
Manage all clients records and complains in excel
Analyzing call logs to spot common trends and underlying problems
Updating self-help documents so customers/employees can try to fix problems themselves
Working with field engineers to visit customers/employees if the problem is more serious
Testing and fixing faulty equipment
Education
MS in Computer Science
University of Agriculture -Faisalabad, Pakistan
Expected September 2018
Research on Intrusion Detection System in Dynamic Environment
Worked on SPSS and Minitab to analyze the data through sampling and conduct results
BS in Computer Science
Govt. College University -Faisalabad, Pakistan
September 2011 to September 2015
Final year project Online Store Inventory System using Android platform
Skills
Microsoft office (MS Excel, Word, Power point. Outlook), Strong Analytical and research skills, Surveying, Customer service Communication, ability to adapt and learn quickly, Proficient use of Microsoft Office, Google Drive, Live streaming and VMWare
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