Information Technology Management, Project Management, ServiceNow

Ellie Lin

**** ********* *** **********, **********

650-***-**** ************@*****.*** https://www.linkedin.com/in/ellie-lin-1208/ Education

University of California, Santa Cruz

Bachelor of Science – Technology Information Management Minor – Computer Science

June 2018

Skills & Achievements

Ø Experienced in working with software programs that are essential for communication and tech development: ServiceNow and MS Office

Ø Knowledgeable in multiple computer languages such as JavaScript and HTML, and can use them to develop innovative and exciting new applications on a wide array of devices and operating systems Ø Able to meet specific requests by writing UI pages and customized notifications with HTML Ø Utilized Excel to create multiple comprehensive business models Ø Skilled in customer service and communication with clients regarding technology and IT systems Ø Demonstrated leadership skills through training new student employees on how to responsibly complete their job duties

Ø Was elected multiple times to be event leader when developing new projects and events Achievements

Ø Developed a more comprehensive training manual on ServiceNow.com for the IT Request department at UCSC, maintained its functionality and continued to make improvements Ø Worked to create unique school projects using extensive experience with HTML, JavaScript, Python, Linux, and created databases using comprehensive knowledge of SQL Work Experience

UCSC Information Technology Service – Business Analyst/Developer Ø Effectively communicate with multiple departments and a diverse staff to improve workflow and office efficiency

Ø Worked with other team members to create and actively maintain service request forms and workflows on the ServiceNow ITSM Platform, as well as developing new plans to help businesses increase their IT operating efficiency Ø Utilized writing and computer skills to greatly improve Knowledge Base articles Ø Worked closely with clients to include their needs and ideas in creating solutions Ø Communicated with new clients and helped them understand product benefits Ø Successfully trained and helped manage new student workers Ø Wrote and maintained documents, such as training manuals for IT Request 2017 – Present

UCSC College Nine and Ten – Tech Crew

Ø Used an extensive range of production equipment such as light, sound, and projection equipment for high-profile college events Ø Communicated with other Tech Crew members to monitor and manage events Ø Communicated with many clients to ensure their needs were met, and worked actively to provide a good customer experience for them iDTech Summer Camp – Instructor

Ø Created exciting and engaging lesson plans that helped get campers involved in robotics, while also fostering their team-building abilities Ø Developed hands-on activities that were effective in teaching a diverse group of campers how to enjoy learning

Ø Applied techniques in behavior management to help provide a safe and inclusive learning environment for all campers

Ø Worked to improve camp communication by talking with parents about the needs and goals of each camper, while also managing expectations and performance 2016 – 2017

2015

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