Customer Service Supply Chain

PATRICK MOLOKWU

Smyrna GA *****.

Atlanta, Georgia

E-mail: ********@*****.***

Mobile: 404-***-****

SUMMARY:

To attain a position of responsibility that leverages on existing skills and experiences to build and develop a long-term career in the field of Supply chain

EDUCATION

M.Sc. Supply Chain Management 2012- 2014

Robert Gordon University, Aberdeen, UK

B.Sc. (Hon.) Business Admin 1994-1998

University of Benin

RELEVANT SKILLS

SAP/ERP Systems

Advanced Excel/ Data Reporting

Import/Export shipping processes

WORK EXPERIENCES

Orange Business Services Atlanta, Dec 2017 to June 2018

Logistics/Order Management Specialist,

Management of inventory, freight deliveries and updates in both ERP and WMS systems

Monitor high volume of inquiries by phone and email to support various internal teams

Drive various operational KPIs relating to SLAs, delivery and inventory management.

Produce various monthly reports that track performance for vendors/ 3PL providers

Liaise with supply chain planners to plan and manage inventory levels.

Monitor inbound and outbound of deliveries and replenishments between warehouses

Provide customer service to various internal teams and their customers

Research and resolve discrepancies between physical and system inventory position.

Respond to internal and external customer escalations.

Research process failures, root cause analysis and identify corrective measures.

Hapag Lloyd Atlanta, Mar 2017 to Dec 2017

Logistics Analyst, Customer Service Import

Customer service for inbound freight from port to door then billing and reconciliation

Manage high volume of freight inquiries by phone and email regarding Bill of Laden, Arrival notices, delivery location, and IT documents.

Create and monitor work orders in the entire supply-to-pay process.

Researching invoice disputes and closing dispute packages within acceptable timeframe

Investigate and provide solutions to delays in releases or holds to inbound cargo

Prepare invoices and guide customers regarding payment for all freight charges

Ensure that clients operate their service contracts within their credit terms

Facilitate customs clearance at Port of delivery and clearance of cargo for in-bound moves between rail and truck.

Coordinate documentation for cargo release, delivery orders, and pickup instructions.

Kuehne- Nagel Inc, Atlanta, USA Aug 2014 to Dec 2016

Logistics Analyst

Data analyst and reporting for Ocean Logistics team

Develop/Produce various supplier performance reports using Advanced Excel techniques.

Create work-orders for vendors and monitor the purchase-to-pay process.

Negotiated rates and pricing agreements with truckers and process their payments

Data entry of invoices within the ERP system and vendor contact for all payment issues.

Created relationship with vendors as tool to research bill discrepancies and refunds

Data entry of all cargo movement and proper documentation within SAP/ERP system

Collaborated with operations and sales to reduce the value of AP to vendors

Coded invoices and ensure payment terms align with contract and SOP agreements

Advanced excel skills for monthly reporting and reconcile outstanding payables

Zenith Plc June 2001- Sept 2011

Procurement Analyst

Executing POs through the ERP system for internal customers

Tracking, managing, and improving capital expenditure projects to reduce spending.

Review contracts & projects to ensure they are in line with agreed contractual terms.

Work with Category Managers to develop and deploy various RFP/Bid Documents

Analyse and report data on spend analysis for the various categories and products

Supplier management; new supplier documentation and on-boarding processes.

Monitor supplier performance using data and reporting tools to ensure improvement

Identify and analyze opportunities to manage pricing and achieve the lowest total cost of delivery to users across multiple categories.

Manage and resolve invoicing, POD and account payable discrepancies

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