Machine Operator Customer Service

Phones:

(Mobile) 787-***-****

**************@*****.***

Urb. Monte Real

Calle 4 A-23

Cabo Rojo, PR 003623

Apdo. 136

Boqueron, PR 00622

Maribel Matos Sanchez

Objective Obtain a position where I can continuously improve my professional skills in Business Administration and at the same time foster the company success. Experience 1996- 2003 Hewlett-Packard P.R. Aguadilla, P.R. HP Manufacturing Assistant IV

Activities:

● Router operator

● IR & Post IR Operator

● Handloading Operator

● Backloading Operator

● Automatic and manual Press Fit Machine Operator

● DEK Operator

● Electric System Test Operator

● 3070 Test Machine Operator

Process Coordinator

Activities:

Document Administrator for PRMO Line 1: In charge of :

Provide coordination and monitoring of inter-functional activities during the Process documentation changes.

Focal point and communicator within the organization to track the details of the modifications and builds through the e-QOC application Level Cero Fast Track (LV0) initiation.

Responsible to train PRMO Line 1 personnel in the knowledge of the document change process.

2003–2012 H ewlett Packard Aguadilla, P.R.

HP Network Operation Center (NOC) &-HALO Techical Support- HP-PRMO Tier 0:

Activities:

Service Desk application- application used to sustain the Problem Management Process

ISO 9001:2000 – focal point support in DMS to successfully obtain Halo Business first certification in ISO 9001 on April 08.

Service Desk Ticket Quality Auditor

Technical Group Supporter

Customer Service

Data Center Escort

Pair of Hands Support for data Center Customers ( Confidential Work)

Create WFM Tickets for On site Support need it around the World

Monitoring of World Wide Communications Networks

Managing Customers Escalations

Sent Feedback emails for each Audit finding

Education 1988-1993 Interamerican University of Puerto Rico, San Germán, PR

Bachelor in Arts in Marketing

Bachelor of Arts in Business Administration

Courses /

Seminars

Health and Safety Comfort Guide - Ergonomics

PR-EHS-036 Evacuation Emergency Training

Foundation Certificate In IT Management (ITIL) December 2005

WWClass Familiarization Training

Standards of Business Conduct 2013 Training Individual Contributor - ARCHIVED

Quality Audits

HIPA Certified

Skills

Effective Communication Skills

Managing Multiple Priorities

Technical Writing Skills

Technical Problem Resolution

Excel Advance

Managing Interpersonal Relationships

Interests Read, TV, Beach, Gardening and 80’s Music References Available upon request.

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