Manager Customer Service

Andrew S. Harvin

**** ******** **, **************, ** 22407 • Cell: 540-***-**** • ********@*****.***

Professional Summary

Results-driven District Manager determined to exceed company sales goals. Leverages training and staff

education to enable smart purchasing decisions by clients

Skills

Staff training and development Excellent customer service skills

Customer relations Personnel development

Goal-oriented Strategic thinker

Customer satisfaction driven Detail-oriented

Work History

District Manager, 09/2001 to Current

AdcommDigitel, LLC – Fredericksburg, Virginia

Staffing management (approximately 40)

Interviewing and hiring applicants

Metric control

New Hire and continual training of staff members

Time management

Pulling information and writing reports

Monthly reviews

Audit compliance

Managing own schedule

Meeting deadlines

Store visits (multi locations)

Planning and hosting management meetings/conference calls

Managing client accounts business and consumer

Event planning

Managing sales goals

Goshen Scout Camp Staff member, 06/1993 to 08/2001

National Capital Area Council, Boy Scouts of America – Goshen, Virginia

Instructor

Safety compliance

Driver

Inventory

Staff management

Schedule management

Coaching joiner staff

Coaching campers

Customer service to scout leaders/scouts

Education

High School Diploma: 1997

Chancellor High School -

Accomplishments

Eagle Scout

Top preforming District Manager

Top preforming Store Manager

Certifications

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