Manager Human Resources
Resume:
Shari Block
Richardson, Texas
*****.*****@**********.***
SUMMARY:
Over fifteen years progressive HCM experience
Earned Workday HCM and Recruiting Certifications
Excellent communication, analytical and problem resolution skills
EDUCATION:
Graduate Certificate – Human Resources Analytics, New York University (NYU); in progress
MBA - Information Technology (Applications), University of Dallas (Irving, Texas), GPA: 3.8
BBA - Human Resources, University of North Texas (Denton, Texas)
PROFESSIONAL EXPERIENCE:
WORKDAY:
Workforce Analyst June 2016 – Present
Toyota North America (Plano, Texas)
Develop workforce dashboards using Salesforce Wave/Einstein Analytics
Research and report on changes in headcount
Develop and support headcount reports from Workday and PeopleSoft for Human Resources, leadership and others as needed
Workday Senior Analyst, Product Support/AMS September 2014 – June 2016
OneSource Virtual (Irving, Texas) – Relocation back to Dallas
Earned Workday HCM and Recruiting certifications
Support Workday for large number of customers with 100 to 10,000+ employees
Troubleshoot Workday issues ranging from basic configuration to custom and advanced reporting
Configure system including business processes, reporting and calculated fields
Create and troubleshoot reports
Serve as primary point-of-contact for high-revenue clients
Completed training in Advanced Reporting, Security and Calculated Fields
Workday Analyst (contractor) May 2014 – September 2014
Addison Group (Contract at DistributionNOW; Houston, Texas)
Assist client and consulting partner (DayNine) with user testing of Workday implementation
Assist with development of HRIS and end-user processes and documentation
Troubleshoot and support Workday Benefits post go-live
PEOPLESOFT/KRONOS:
Senior Analyst, Information Technology February 2012 – May 2014
Harris Health System (Houston, Texas)
Provide support of Kronos Timekeeping for 8,000+ employees
Troubleshoot PeopleSoft HRMS functionality issues
Document internal processes for team and user population
Senior HRIS Analyst November 2010 – January 2012
Service Corporation International (Houston, TX)
Develop HR, benefits and payroll-related queries from PeopleSoft
Troubleshoot PeopleSoft functionality issues and provide resolutions
Document HRIS processes
Serve as liaison between HR users and HRIT
Consultant - (Dallas Texas) April 2009 - October 2010
Animato (for Texas Health Resources) – HRIS Analyst
Troubleshoot and resolve PeopleSoft HR issues
Provide and implement solutions to process issues
Aerotek (for Dr Pepper) - Pricing Master Data Analyst
Document details of team’s processes
Document flow of business processes
Aerotek (for Dr Pepper) - Interim Manager, Customer Master Data
Manage 10-member team processing transactions, loading data and running reports
Manage team workload and requests
Run production reports for management
Process SAP transactions as needed
HRIS Manager (internal/corporate) October 2007 - March 2009
KPMG (Dallas, Texas)
Oversee daily operations of 5-member team processing transactions, providing production support and troubleshooting PeopleSoft HR and Benefits Administration
Manage team’s workload and performance ensuring Service Level Agreements (SLAs) are met
Provide coaching and development to team members
Team functions included:
oProcess data transactions submitted by Human Resources representatives
oCreate and maintain benefits-related queries and reports
oProvide back-end support of Benefits including open enrollment
Accomplishments included:
oReduced verification process time by 75%
oDeveloped web-based online form to replace free-form emails for field HR to submit requests
oIncreased employees’ data privacy by implementing use of Social Security Administration website to verify name changes
Senior HRIS Analyst March 2007 - October 2007
Alliance Data (Dallas, Texas)
Liaison between HR functional users and IT developers
Create PeopleSoft reports
Perot Systems (Plano, Texas) June 1999 - March 2007
Senior Manager, Human Resources Data Management (3/06 – 3/07)
Led team of 6 providing back-end support of PeopleSoft
Responsible for HR decisions for PeopleSoft upgrade
Team’s functions included:
oSupport of PeopleSoft HR, Benefits and Time & Labor
oMaintenance of PeopleSoft security
oMaintenance of control tables/configuration
oAdvanced Query/Reporting
Manager, Human Resources Administration (11/04-3/06)
Led team of 6 that maintained HR employee records
Streamlined team's processes resulting in significant reductions in processing time
Revised team structure from functional specialists to cross-functional team aligned with business
Completed Team Lead Development Program (Perot Systems’ one-year leadership training program)
Senior Business Analyst, HR Information Technology (6/99-11/04)
Business Analyst for internal HR projects, serving as liaison between HR and IT
Primary Time & Labor support for organization
Managed project to implement new business unit
Participated in upgrades
Coordinated and performed user acceptance testing
Researched and resolved PeopleSoft-related issues
Utilized Remedy for reporting and updating production support issues
Utilized Microsoft SharePoint as repository for project-related document
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