Technical Support/HelpDesk Analyst

OBJECTIVE

Seeking a challenging career that provides an opportunity to capitalize my abilities in the field of IT.

SUMMARY

A high-energy, enthusiastic and dependable individual who excels in competitive environments and embraces challenges and risk. I do take the initiative to get the job done, safe and right. I am an objective and open-minded team player with the ability to seek resources to ensure the safety and success of any operation. I do possess a solid ability to work safely and efficiently taking initiative to solve difficult problems. I have a natural ability to communicate well with team members.

EDUCATION

Frostburg State University

College of Liberal Arts & Sciences

Bachelor’ of Science in Information Technology, Computer-Security concentration

May, 2018.

GPA: 3.87

RELEVANT COURSE WORKS AND SKILLS

Network Implementation:

oSet up a Client-Server System on a virtual machine with various operating systems and implemented Active Directory, DHCP and VPN in the management of the various client systems.

Systems Analysis and Design:

oCreated a business proposal and design for a mobile phone website with an automated selection algorithm. Also, developed a usability rubric to test the effectiveness of website.

Database Systems:

oMade a portfolio containing over 24 database queries and how to implement them on Oracle to retrieve meaningful information from data.

Programming:

oUsed PHP to set up a webpage with various html forms and connected to a database on MySQL Workbench to store information filled in forms and display information on a website when asked to be retrieved.

Technical Writing Portfolio:

oLink: https://oakayodeajala0.wixsite.com/myportfolio

TECHNICAL SKILLS

Systems: Windows (7, 10 & Server 2012), Linux, MAC

Databases: Oracle, MySQL

Languages: PHP, HTML, PYTHON, JAVA

Software: Microsoft Office, VMware, FileZilla, SharePoint

Help-Desk Support, Troubleshooting, Technical Writing

System Administration (Active Directory, DHCP, DNS), Configuration, Project Mgmt.

EMPLOYMENT HISTORY

June 2017 - Aug 2017 Triple Energy Solutions, Indianapolis, Indiana.

(Technical Support Representative – Intern)

Support to customers regarding information about company products and assisting with technical issues

Inventory of new products to update on the company website

Generated ideas constantly to help solve common customer issues the company experienced

May 2016 - July 2016 Exxon Mobil, Lagos, Nigeria.

(Technical Support/Help-Desk Technician – Intern)

Retrieved & Deployed computer systems to and from employees

Responding to incidents on Help desk ticketing system

Received calls from employees regarding technical issues

Loaded and Wiped company desktops and laptops using Exxon Mobil IT OSD

June 2015 - July 2015 WVU Computer Science Dept., Morgantown, West Virginia

(Proctor/Supervisor)

Tutored a classroom of students on how to use Microsoft Office (Excel, Word and PowerPoint) effectively

Provided stand-by assistance to any computer-related activity or help needed by students

Jul 2014 - Aug 2014 Brainfield Group of Companies, Lagos, Nigeria

(System Support Analyst– Intern)

Solved system accessibility issues by assisting employees in troubleshooting

Set up internet connection and installed Windows 10 for new employees

ACCOMPLISHMENTS / INTEREST

Proven my ability to work, and adapt successfully in an international multi-cultured environment.

Honor Recipient in Information Technology

Dean’s List – Each Semester

National Society of Collegiate Scholars – Mentored students on becoming high achievers

Volunteer work at food banks

Video Editing & Photography

REFERENCES

Available on request

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