Active Directory Desktop Support
Resume:
Patrick D. Collins
Murrieta, CA 92563
********@*****.***
OBJECTIVE: Seeking a position as a Systems/Active Directory/Exchange/PBX Administrator, or Senior Level Desktop Administrator.
EXPERIENCE: HELPDESK SUPPORT TECHNICIAN
TekSystems/Breg Inc., Carlsbad, CA 10/17 Present
Provides technical assistance to employees at multiple locations across the US and India through email, LogMeIn, Ticketing system, and telephone.
Manage user accounts through Active Directory, AD Manager, and Exchange Management Console
Troubleshoot hardware and software issues on Mac and Windows desktop and laptop computers.
Imaging and distribution of new PCs, desktops, iPads, scanners and printers as well as installation of software.
Assists with video conferencing through LifeSize, GoToMeeting, and VIA
Sr. IT SUPPORT SPECIALIST
The Elizabeth Hospice, Escondido, CA 8/10 – 11/16
Provides technical assistance to 350+ computer system users.
RDP and Go To Assist. Provides assistance and training concerning the use of computer hardware and software, including printing, word processing, and video teleconference with data share, secure electronic mail, synchronization.
Administration of; Allscripts, Airwatch, KACE Image Creation, Microsoft Office Suite 2013, mobile phones, and other hospice software programs.
Manages user accounts in Active Directory, Exchange, PBX, and other information systems.
Utilizes KACE system to create and deploy desktop and laptop images, drivers, and updates.
DESKTOP SUPPORT SPECIALIST
Saracom Inc. /Callaway Golf Company, Carlsbad, CA 11/07 – 1/10
Installation of operating systems, company software and vendor software. Setup and deployment of desktop and laptop computers throughout the company.
Troubleshooting of issues with existing machines and applications as well as network connectivity issues. Remedy Ticketing system.
Active Directory management of end user rights and permissions for access to network resources.
DESKTOP SUPPORT SPECIALIST, ASST, NETWORK ADMINISTRATOR, TECHNICAL TRAINER
Academic Loan Group, San Diego, CA 8/05 – 10/07
Technical support for approximately 100 end users.
Trouble shooting of network connectivity, software and hardware issues on a Windows 2000 and 2003 server system and Integrated Voice over IP system. Software and Hardware installations and upgrades including OS. Virus control, Norton Enterprise.
Daily managing and monitoring of end users through Active Directory,
Technical training for new employees on using system applications including, but not limited to Internet Explorer, Outlook, Interactive Intelligence, Adobe Acrobat and PC Anywhere.
AUDIO/VISUAL TECHNICIAN
Computer Rentals Etc., San Diego, CA 1/04 – 8/05
Installation and Administration of OS, Virus Control, Specialized Software, and Image Creation for peer to peer networks.
Delivery and setup of Audio Visual equipment such as Plasma Screens, LCD Projectors, Laptop Computers, and Sound Boards.
Trouble shooting of computers and audio equipment related to computer
integrated systems.
SUBSTITUTE SCHOOL TEACHER
Madison Middle School. Vista, CA 11/03 – 6/05
Substitute teaching for grades 6 through 8 in all subject areas. Including, but not limited to Math, Science, Social Studies, Language Arts, Reading, Physical Education, Computer Science and Counseling.
SPECIAL EDUCATION TEACHER
Lucerne Elementary School, Lucerne, CA 11/01 – 7/02
Taught Language Arts/Mathematics to large group of Middle School, Special Needs students within a classroom setting and provided one to one assistance when needed. Created and implemented lesson plans, activities, and specialized testing formats.
MIDDLE SCHOOL SCIENCE/SOCIAL STUDIES TEACHER
Lumberton Middle School, Lumberton, NJ 9/99 – 6/00
Prepared and implemented lesson plans, activities, laboratory experiments, and testing formats for seventh grade students within a classroom setting. Managed after school tutoring and homework club.
EDUCATION: Microskills Technical Education Center: San Diego, CA
Information Technology/Networking
Certifications: A+, N+, MSCE
Rowan University: Glassboro, New Jersey
Bachelor of Arts, Education/History, Cum Laude, GPA 3.64
Burlington County College: Pemberton, New Jersey
Associate of Arts, Liberal Arts, Incentive award scholarship, Honors
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