Customer Service Representative

Natosha K. Lackey

*** ******* **.

Monroe, GA ***56

Home: 770-***-****

Email: ******@*****.***

Objective: To obtain a challenging position with advancement opportunities in a progressive organization.

QUALIFICATIONS:

~Works well without supervision

~Ability to prioritize and remain focused on the essence of an issue

~Excellent with customer support services

~Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

Sykes Enterprises, Inc Tampa, FL

Work From Home Customer Service Representative 08/2017 -02/18

~Received Inbound calls from customers who would lie to place orders from the Plexus Weight loss and Lifestyle products.

~Helped customers navigate through the online system.

~Assisted customers with shipment credits due to shipments never received and shipping errors

~Exemplify Excellent Customer Service skills

Dollar General Monroe, GA

Lead Associate 04/14 – 02/15

~Stocked merchandise; rotate and face merchandise on shelves and build merchandise displays

~Greeted customers as they enter the store.

~Operated cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise

~Helped to maintain a clean, well-organized store and facilitate a safe and secure working and shopping enviroment

~Provided superior customer service leadership

~Monitored cash levels and make appropriate drawer pulls as directed by the Store Manager

~Supplied cashiers with change when needed

~Completed all required paperwork and documentation according to guidelines and deadlines as assigned Opened and/or closed the store under specific direction of the Area Manager.

Olsa Resources for UPS Call Center Roswell, GA

Seasonal Customer Service Representative 11/10 – 05/11

~Provided tracking information to customers about their packages

~Assisted customers with damage claims and tracers for missing packages

~Adherence to Customer Quality Assurance Guidelines for top Customer Service

D S Waters (Crystal Springs Water) Flowery Branch, GA

Customer Service Representative 12/09 – 06/10

~Placed orders for delivery of water products and services

~Assisted Customers with payment options

~Communicated daily with Route Sales Representatives for Superior Customer service to customers

Publix Supermarkets Inc/ATL WHSE Dacula, GA

Flow Rack SIP Selector 03/06 – 12/08

~Selected products from racks to be shipped to various Publix stores

~Production based environment

~Audited the amount of returned and damaged product

~Cleaned, swept, mopped floors, disposed of debris and informed supervisor of all safety hazarda

The Pantry Inc Winder, GA

Cashier/Asst. Store Manager 04/05 – 01/06

~Managed office documentation

~Greeted and directed visitors / customers to their destination and provided general information

~Answered multi-line telephone, routed calls, and took accurate messages

~Assisted visitors / customers with the purchase of store products

~Trained new hires

~Assisted store manager in their absence with paperwork and daily inventory issue

IKON Office Solutions Duluth, GA

Order Support Admin/Inside Sales Representative 02/02 – 01/05

~Assisted the Southeast, Florida, Northeast, and mid-Atlantic regions with administrative duties

~Answered incoming calls and placed orders for special accounts

~Responsible for daily billing of credit cards billing and approval

~Solely Responsible for all online and faxed orders for Fleet Financial, University of PA, University of Hartford and Towers Perrin

~Senior Customer Service Account Representative

EDUCATION:

Monroe Area Comprehensive High School, Monroe, GA

High School Diploma, Year: 1994

Contact this candidate