Customer Service Manager

Skills

-Work place safety - Employee Engagement - FIS Graphic

-Continuous Quality Improvement - Eliminating Waste - Kaizen

-Lean Manufacturing - Lotus Notes - JTI/LCM

-Supervisor Skills - Cost Control -MPTS

-Work Prioritization/ Scheduling - ISO documentation -JBA/MGO

-Logistics -MS Office - Time Management

-Preventive Maintenance - Forklift certified - E-Kanban Manufacturing

PROFESSIONAL EXPERIENCE

Aerotek Flat rock, MI 04/17-Current

Process Coach Material Handling

Assists in training, evaluation, and disciplining employees

Maintains adequate levels of inventory stock, training metric

Evaluate and makes recommendations for award of formal bids on inventory and non-inventory materials.

Weekly layered process audit

Adhere to work place safety

Maintains Material Safety Data Sheet (MSDS) files in an up-to-date status, and distributes individual sheets

Works closely with the Inventory Control Specialists in all aspects of warehouse functions.

Ryder Integrated Logistics Trenton, MI 08/10-11/16 (SLM) Site Logistic Manager

•Manage multiple work teams and supervisor in fast past work environment

•Coordinate daily activities, and handle employee relation issues, and coach, mentor, and develop team members

•Strategically plan and manage logistics, warehouse, transportation and customer service

•Material Handling Launch Liaison (tracking matrix, create and update documents and work standards, work closely with engineers setting up material placement, JIT delivery)

•Monitor assigned work area kaizen, track and assist with completion, teach and train when needed

•Meet cost, productivity, accuracy and stream line delivery

Sinclair Group Romulus, MI 08/09-0810

Cross Dock Supervisor

•Directing activities of workforce up to 30 hourly employees

•Process and inventory management

•Conduct audit

•Monitor inbound and outbound load for timeliness

•Monitor and oversee carrier claims

•Maintain dock schedule (direct contact with customer)

Ryder Integrated Logistics Highland Park, MI 01/08-12/08

Clerk

•Manage process and cycle count inventory

•Verify shipments against purchase orders, and prepare items for shipment

•Maintain record keeping systems and lot codes revisions

•Develop and implement shipping and receiving procedure

EDUCATION

Henry Ford College Dearborn, MI June 2019 Associates of Business Administration

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