Saint Paul, MN *****
*************@*****.***
TABITHA ALEXIS WATERS
PROFESSIONAL SUMMARY
Exceptional customer service abilities with strong history in sales-goal achievement, research and training.
SKILLS
● Highly skilled at customer complaint resolution
● Proficient in CRM, SAP and SMART
● 2 years experience as first call responder to critical gas emergency calls
● Motivated sales representative
EXPERIENCE
Centerpoint Energy, Minneapolis, MN - Call Center Representative DEC 2014 - MAR 2018
● Provided high level customer support in all areas of billing, sales and emergency calls, with a 97% customer satisfaction rating.
● Consistently met sales goals quarterly for our Home Service Plus products.
● Successfully managed 12 week project for Stay Safe, Stay Warm program for 1000 income qualified customers.
Deluxe Corp./Kelly Services, Shoreview, MN - Project Assistant Mar 2012 - Feb 2014
● Successfully connected with billers and business owners to implement Switch project for Deluxe customers.
● Recorded and shared creative approaches and findings weekly with team. US Bank, M inneapolis, MN - Small Business Sales Specialist Oct 2007 - Dec 2011
● Provided direct sales and service for small business lines of credit on an inbound and outbound sales team.
● Consistently reached or surpassed monthly sales goals. EDUCATION
Minneapolis Community & Technical College A ssociate of Arts May 2019