Active Directory Desktop Support

Juan Buenrostro

708-***-****

*.**********@*********.***

Technical Expertise:

Operating Systems: Windows XP, 7, 10, Windows Server 2003/2008 R2, Mac OSX, iOS, Android.

Software: MS Active Directory, Salesforce, SCCM, Spiceworks, HEAT, VMware, Fortinet VPN, Global Connect VPN, Citrix, Office365, Encase Forensic Imager, Druva, Okta, Cylance, Cisco AnyConnect Talkdesk Phone System.

Hardware: Dell E7270/7280 laptops, Dell T3610/5810, 5520, servers, MS Surface Pro 4, Apple iPads, iPhones, HP Printers, Xerox Printers.

IT Certifications:

CompTIA Certified Computer Technician

A+ Certification: April 2000.

HP/Compaq Certified Professional: June 2003.

Microsoft Certified Professional: Windows XP

MCP Certification: April 2004.

Employment:

Relativity LLC. Chicago, Illinois.

Sr. Desk Support, April 2010 – Present.

Provide first level support for all hardware, software, cell phone, & iOS devices.

Manage the company’s Verizon corporate account along with all mobile/cellular devices.

Remove/disable system access for departing employees.

Manage Active Directory & Exchange users and groups.

Create documentation for service catalog and knowledge base used by service desk

First point of contact in supporting Office 365, OneDrive, Sharepoint, Skype for Business & MS Hubs.

Provide afterhours support for 800+ employees within & outside of the U.S.

Create forensic images using EnCase Forensic Imager on all computers returned from termed employees.

Provide IT orientation/training for all onboarding new hires on a bi-weekly basis.

CDO Technologies/Environmental Protection Agency. Chicago, Illinois.

Help Desk Analyst, April 2008 – April 2010.

Provide phone, remote & desk side support for all hardware, software & network printers.

Install & configure hardware/software on agency laptops & workstations.

Manage user accounts in MS Active Directory for the agency’s 1200 users.

Configure & provide support for Windows XP, Lotus Notes, MS Office, & Norton Antivirus.

Utilize HEAT ticketing system to document & log work performed daily.

ETC/Electronic Transactions Consultants Corp. Lisle, Illinois.

Maintenance Field Technician, July 2006 – April 2008

Perform component upgrades for all field systems such as lane controllers, Lane Interface Modules IPASS management PC’s & Automatic Coin Machines.

Monitored/repair lane related issues using (Toll view/ Putty) remote proprietary software.

Test system hardware, install operating & application software, replace COMM boards, diagnose & correct hardware problems, install network related equipment & provide PC’s with VPN network connections.

Serve as primary contact for technical support for 45 employees on the south Tri-State tollway.

Valcom PCC Inc. / Mesirow Financial, Chicago, Illinois

Desktop / Imaging Technician, November 2005 – July 2006.

Add/remove hardware & software on laptops, workstations.

Imaged HP/Compaq PC’s & IBM laptops according to department specs using Symantec Ghost.

Install/configure Blackberry client (4.0 & 4.1) software on machines and PDA devices.

Setup & configured email/user ID’s & passwords using Microsoft Active Directory.

Provide level 2 phone support for local & out of state users.

Patterson Capital Markets, Chicago, Illinois

Desktop / Network Technician, November 2004 – November 2005

Coordinate upgrades of desktop equipment & software

Built desktop PC’s & servers per client’s specifications.

Configured, upgraded & maintained Dell Power Edge 2550 & HP Proliant DL 360/380 servers.

Performed weekly back ups of all servers using Veritas to ensure data/media recoverability.

Provided desktop support for eCBOT, CME, EUREX & LIFFE exchanges.

Unisys, Chicago, Illinois

Field Service Technician, City of Chicago Network & Desktop Support: October 2002 – November 2004

Upgraded & replaced hardware/software on workstations for all City of Chicago departments.

Imaged computers on site for customers using Ghost 2001.

Ordered, installed & replaced various component parts on HP LaserJet printers.

Used Peregrine ticketing system & documented daily work logs of work performed at each site.

Provided Level 1 phone & onsite support after hours & weekends.

Education:

DeVry Institute of Technology – Chicago, Illinois

Major Course of Study: Electronics Technology.

June 1993 - October 1995.

References: Available upon request

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