Engineer Customer
Resume:
CONTACT **** ******** **
Milpitas, CA, *****
********@*****.***
Agility.IO Oct 2013 Present
EVN POST June 2012 Sep 2013
Bachelor's Degree of Computer Science Sep 2009 Sep 2013 Bachelor's Degree of Business and Financial
Management
Aug 2011 Oct 2013
Thuy Phan
ABOUT ME
I have 5 years experience in Business Analyst, Software Testing and Project Management. In my latest position, I work for an outsourcing company.
My primary responsibility is to be the communication medium between customer and development team, provide an instant support for both English-speaking and Vietnamese customers while using company's products. I'm bilingual in English and Vietnamese.
WORK EXPERIENCE
Business Analyst & Quality Assurance Engineer
At Agility.IO, I worked as Business Analyst, taking care of the communication between customer and development team, responsible for discussing about business requirement, supporting customers via phone calls and emails. My daily job is mainly communicating in both English and Vietnamese for both sides. Customer Support and Telemarketer
At EVN POST, I worked as a Telemarketer and Customer Supporter, my daily job is to communicate with both Vietnamese and English- speaking customers and help them solving problems while using company products. QUALIFICATIONS
I have expertise and skills which I'm con dence that I'll be the best additional to your team: Customer Support by Phone and Emails
Microsoft Word, Microsoft Excel, Microsoft Power Point Familiar with all types of operating systems: Microsoft Windows, macOS, Linux Project Management
Bilingual uency in both written and spoken English and Vietnamese EDUCATION
Da Nang University of Education
Duy Tan University
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