Customer Service Manager

Karl Hans KPWANG ATYI

**** ****** ****** **, ******, Tx, 75254

805-***-****

SUMMARY OF SKILLS

Excellent customer service skills, fluent in English and French, superior commitment to improving building project and machines. High organizational and time management skills and proficient computer skills such as Word, Excel, PowerPoint and Point of Sale. Sound marketing and creative abilities with strong written and communication skills. Critical thinking.

EDUCATION

Everglades University Expected graduation April 2018 Bachelor of science in Land and Energy Management with a minor in Alternative & Renewable Energy Management

Boca Raton, FL

EXPERIENCE

Customer Service March 2014- April 2018

Publix Supermarket Davie, FL

• Issue sale floor merchandise, compute sales prices and maintain records related to sales.

• Receive payment and issue receipts, change or refund to customers.

• Process merchandise return or exchange, describe or explain use of merchandise. Quality Verification, Image Quality Analysis October 2012-January 2014 CVE TECH Plano, TX

• Read and inspect blueprint, diagrams, works orders.

• Repair and/or replace electronic components parts to correct defections.

• Assemble electronic systems, install components or micro-welding equipment.

• Adjust workpieces to facilitate assembly.

• Wiring systems design.

• OSHA compliance.

• Adjusts based on feedback.

• Operating power tools; drills, saws, pullers, and tuggers. Assistant Manager June, 2010- August 2012

Aggie’s Restaurant Lounge Dallas, TX

• Outstanding Guest Experience, Innovative Menu Planning and Integrated Inventory Control.

• Kitchen, Bar, and Dining Room Operations while Innovative Menu Planning.

• Vendor Management and Negotiation while Budgeting / Profit & Loss Management.

• Answer phone calls to collect and answer customer's questions about our products. ACCOMPLISHMENTS

Had been promoted as an Assistant Manager in a lounge-restaurant-bar(Aggie’s), Many times rewarded as employee of the month (by Aggie’s and CVE Technology)

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