Office Manager, Administration

Elisa A. Jacob

**** ****** ****** *****: 925-***-****

Patterson, CA 95363 Email: *****.******@*****.***

Key Skills Assessment

A top-performing office manager credited with combining marketing and customer service expertise to deliver client satisfaction in highly competitive business markets. Committed to quarterbacking internal teams through the exchange of knowledge, experience, and goal sharing to optimize strategies and drive sales.

Areas of Expertise

Timeshare Escrow Management System

ACT!

QuickBooks Pro Plus

Microsoft Access

Microsoft Excel

Microsoft Office

Managerial Experience

Excellent Customer Service

Advanced Accounting Skills

Professional Experience

Western Mining Services/Rema Tip Top No. America, Ceres, CA 2017 – 2018

Office Manager

Manager responsible for directing all daily office functions and customer service, as well as making decisions in

owner's absence.

Managed various Human Resources and Accounting functions, including sales orders, accounts receivable, accounts payable, state & federal tax filings, inventory, payroll, insurances & co. benefits.

Review/Reconcile all bank accounts and daily transactions, including international and domestic wire transfers.

Resolved customer billing inquiries and provided customer support. Dedicated to fostering harmonious relationships with customers and co-workers.

InterCity Escrow Services / Stewart Vacation Ownership, Pleasanton, CA 2008 – 2017

Escrow Processor II / Assistant

Processing assistant responsible for complete escrow processing and ensuring timely and accurate sales transactions.

Work with lenders to provide proper certifications, including certificates of review, exhibits, fundings, wire transfers, and lender packages.

Maintain annexing and de-annexing of individual resort inventory points, provide weekly account totals for various resort communities nationwide.

Provide customer service to clients and lenders, oversee data entry and analysis of timeshare clients, and other office duties.

Independent Real Estate Agent, Baja California, Mexico 2004 - 2015

Independent real estate agent licensed with broker at R-MAC & Associates, Lafayette, California. Exclusive marketer for Developer Pat Butler.

Ram Engineering and Design, Livermore, CA 1998 – 2003

Director of Administration & Office Manager

Manager responsible for overseeing all day-to-day office activities and customer service, as well as running the office in owner's absence. Recognized for being highly efficient, accurate, and detail-oriented.

Managed various Human Resources and Accounting functions, including invoices, accounts receivable, accounts payable, inventory, payroll, insurance, and company benefits.

Reviewed all bank accounts and daily transactions, including international and domestic wire transfers.

Liaised between factory in Taipei, Taiwan, U.S. Office, and customers.

Wrote and edited various marketing correspondence.

Hired, trained, and managed administrative employees.

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