Desktop Support Engineer

SHIV BANSAL

Phone:- +91-807*******

E-mail:- ****.********@*****.***

Objective:

Looking for a challenging and Responsible position in the field of Information Technology and have the flexibility to adapt to any new environment and work on any project wish to utilize this experience in an organization as part of them.

Area of Exposure:

Hands on experience with configuring different Gigabit and fast Ethernet switches and routers.

Hands on experience with different routing and switching protocols.

Hands on experience with configuring VLAN.

Hands on experience with hardware Installation, maintenance & trouble shooting

Hands on experience with Cisco packet tracer tool.

Hands on experience with network troubleshooting.

Work Experience:

INTEGRA TECHNOLOGIES (Andwill Group) - July 2017 – Present

Designation: Desktop Support Engineer

Location: Bangalore

Job Responsibilities :-

Designing and building cost-effective networks.

Responsible for VoIP Support and troubleshooting.

Providing help-desk technical support for installation, integration, and maintenance to the customer of the software provided by the company.

Providing network support functions to troubleshoot isolate and resolve LAN and WAN problems like network latencies, routing and data flow issues.

TCP/IP Configuration, Smooth running internet, Maintenance.

MS outlook configuration, Outlook backup & restore and troubleshooting.

Assembling, hardware up gradation troubleshooting.

Perform operating system software updates, upgrades and patches

Performed software and hardware troubleshooting for computers, laptops, printers and networking equipment.

A.M. NETWORKING & SECURITY SOLUTION (October 2015 – September 2016)

Designation: Desktop Support Engineer

Location: Agra (U.P.)

Job Responsibilities :-

Hardware Installation, Maintenance & troubleshooting.

Basic networking, peer to peer, Map drive, Data sharing.

Troubleshoot and resolving LAN/WAN connectivity issues.

Local and Network Printer configuration, troubleshooting.

Taking care of backup, off-site tape storage, inventory-asset management.

OS installation:- Win XP, Win Server 2008,Win Vista, Windows 7

Cabling, patching, and LAN troubleshooting.

Disk Management, partitions.

Antivirus update & virus protection.

Professional Certifications:

Cisco Certified Network Associate (CCNA 200-125) Routing and Switching.

CISCO ID: CSCO13187777 SCORE: 896

CCNA Course On Routing and Switching With Real Time Hands On Experience In L2/L3 Protocols From Networkers Champ Bangalore In 2017

Microsoft Technology Associate (MTA 98-365) - Windows Server Administration Fundamentals In 2017

Certificate Of Computer Hardware & Networking From PEC ENGINEERING COLLEGE In 2015

CCC Certificate in 2014

One Year Computer Diploma (DCA) from IMMENSE MULTIMEDIA Firozabad In 2012

Technical Expertise:

Hardware Skills

PC assembling, OS installation, Troubleshooting.

Installation of all kind of application software, device drivers and anti-virus software.

Installing all kinds of printers, scanner and webcam.

Installing and working with hard disk drivers, modems & drives.

Configured Cisco Routers 800, 1800, 2500, 2600, 2811, 3600, 7200 Series.

Configured Cisco Switches 1900, 2900, 2960, 3750 Series.

OS Skills

Installation Of Windows XP, Vista, Win 7, Win 8, Win 10.

Managing local users and groups, files and folders and desktop setting

Working with disk management, backup, and restoring data.

Networking Skills

OSI model

Installing and configuration, taking backup of Ms Outlook.

Manage and Implement IP (Internet Protocol) v4& v6 Environment.

Implement and configure structured cabling with I/O, Patch panel, Cable manager.

Troubleshoot the network with network monitoring tools.

Install and Configure Layered Devices Such as Hub, Switch, and Routers etc.

Configuring Static, Default and Dynamic routing (RIP v1/v2, EIGRP, OSPF, BGP) Protocols

Configuring Access Control List, NAT, VLSM

Configuring of VLAN, INTER-Vlan, VTP,STP,HSRP etc

Window Server 2008 R2 Administration

Manage user accounts, exchange accounts, distribution groups, account policies, out’s, in Active Directory.

Managing and implementing various servers such as- Print server, File server, DNS, DHCP, WSUS, etc.

Implement and configure security deploying and maintaining windows 2008 server.

Deploying and manage ADDS Environment.

File and folder Permission for Authenticated Users in servers.

Configuration and troubleshooting the Server system.

Academic Qualifications:

2014 Graduation from Dr Bhim Rao Ambedkar University.

2011 Intermediate U.P. Board with Second Division.

2009 High School U.P. Board with Second Division.

Personal Details:

Father’s Name - Manoj Kumar Bansal

Date of birth - 14 Sep. 1994

Present Address - 380, Renukamba Nilaya, Belthur

Colony, Kadugodi Post Bangalore- 560067

Permanent Address - 21, Purani Mandi, Firozabad (U.P)-283203

Nationality - Indian

Marital Status - Single

Gender - Male

Languages - Hindi & English

Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Date :

Place :

(Shiv Bansal)

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