Office Assistant

C ASSANDRA ARELLANO

Pasadena, CA 626-***-**** ****************@*****.***

CAREER PROFILE

Efficient Administrative Assistant who provides seamless customer service to administrators, students and clients through consultation, strategy development, project management, computer support and professional organization. Proficient with database management and computer inventory systems, working independently for accurate data entry of confidential information and inventory. Experienced creating advertising strategies, optimizing workflow, building teams, mentoring individuals, troubleshooting computer workstations, and developing customer relations in educational institutions, an accounting firm and the family painting business.

EXPERIENCE

Benjamin Franklin Elementary, Glendale Sep. 2016- Present

Franklin Elementary provides a rigorous and relevant multicultural curriculum in four different dual language programs (French, German, Italian, and Spanish) and prepares students with a strong foundation for future learning and 21st century career readiness.

Technology Assistant

Reduced 75% instructional time wasted dealing with faulty tech by overhauling 150 computers, updating systems, escalating broken equipment to IT department, and redistributing equipment.

Collaborated with faculty on instructional projects by providing consultation, specialized research, customized lesson plans, and engaging instruction in Spanish, Italian, and English to classes of 25 students.

Overhauled book supply room, took inventory, donated outdated and irrelevant supplies, organized for ease of access, and distributed supplies to faculty and staff, reducing search time and money wasted on purchasing double supplies.

Maintained computer stations via password resets, user account set up, and hardware configuration.

Designed bulletins, newsletters, flyers, and presentations using Photoshop, Word, and PowerPoint.

Pasadena City College Aug. 2011-Jul. 2013

The ESL Center provides non-native English speakers at Pasadena City College English language assistance in an interactive study environment and facilitates independent learning with the aim of improving student retention and success.

English Tutor (Feb. 2011-Jul. 2013)

Tutored textual analysis, research, project management, and proper use of grammar.

Proofread and performed copy editing to maintain appropriate grammar and consistency.

Conducted interactive writing workshops, providing feedback to reinforce comprehension.

Hosted conversation groups to foster speaking skills and intercultural competence.

Staff Assistant (Aug. 2011-Jun. 2012)

Welcomed and assisted international students, directing them to multimedia resources.

Supervised classes of approximately 25 students in computer lab.

Set up computer workstations, troubleshooting hardware and internet connectivity.

Instructed students in time management tips and organization methods.

Designed flyers to publicize ESL center events and resources using Word.

California State University, Long Beach Aug. 2015-Jan. 2016

The bookstore’s mission is to enhance and support the educational process of California State University, Long Beach by providing the goods and services to promote a learning community; by training student employees with life and career skills; and by funding scholarships, internships and other programs that promote student success.

Book Information Assistant

Assisted clients in store and on multi-line phone, referring when appropriate.

Itemized and updated inventory on digital database for accuracy and maintenance.

Collaborated with internal partners to apprise staff and students on status of orders and inventory.

Performed cashier duties and counted register at end of shifts.

Arellano Quality Painting, Rancho Cucamonga Feb. 2016-Jul. 2017

Family owned business that offers home improvement services to the San Gabriel Valley.

Personal Assistant

Consulted with clients for interior design and job estimations, providing attentive and responsive service.

Supervised three employees when boss was off site with respectful and influential leadership acumen.

Took inventory of, organized, ordered, picked up, and delivered supplies to different job sites.

Wrote invoices and billed clients.

Handled employee payroll.

Painted houses, maintaining a professional and clean work space.

Matlock & Webb Accountancy Corporation, Arcadia Jan. 2017-Jun. 2018

A small accounting firm that provides financial consultation, bookkeeping and tax preparation for corporations and individuals.

Secretary

Welcomed clients and directed them to appropriate personnel, with a friendly and engaging attitude.

Answered multi-line phone system, handled inquiries, and scheduled appointments.

Scanned to database management system, photocopied, alphanumerically filed and mailed important documents.

Created client expense sheets using Excel.

Proofread and copy-edited engagement, compilation and financial letters.

Overhauled, organized, ordered and maintained office supplies and equipment for ease of access.

EDUCATION

CSU Long Beach Aug. 2013-Dec 2015

BA, Spanish and Italian Studies

Pasadena City College Aug. 2009-May 2013

AA, Spanish, Italian, Humanities, and Social & Behavioral Studies

VOLUNTEER

Meet Each Need With Dignity, Pacoima Aug. 2016 – May 2017

ESL Teacher

Taught grammar, common conversational phrases and phonetic lessons to improve students’ professional opportunities and facilitate business or educational interactions.

Assisted co-teacher with preparing supplementary materials.

Set up and operated media technology.

American Red Cross, CSU Long Beach Sep. 2013 – May 2014

Club Member

Regulated blood drive by publicizing event, recruiting donors, scheduling appointments and directing donors to proper clinical areas.

Fundraised on-campus and door-to-door for humanitarian and disaster relief

Served food in soup kitchens.

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