Sales SalesforceSalesforce-certified Senior Technology Leader

Deepak Padhye

Philadelphia, PA *******@*****.*** 484-***-**** www.linkedin.com/in/deepak-padhye-b9b64a4/

Versatile and seasoned Salesforce Architect with 15+ years of IT experience, including 12+ years in Cloud/SaaS/SOA domains, who helps organizations derive most value from Salesforce cloud investments. Experienced in a wide-range of leadership roles in Corporate IT as well as Technology Consulting organizations. Possesses 9+ years of Salesforce.com CRM Implementation/Advisory Leadership experience including 2+ years at Salesforce.com Pro Services. Skilled in instituting Governance processes and controls needed to minimize project risks and achieve on-time solution delivery within budget. Effective decision maker and tactful negotiator adept at cultivating partnerships and building lasting relationships.

Key Strengths

Salesforce Functional/Technical Architecture Delivery Governance Agile/Waterfall Project Management Team Leadership Business Acumen Strategic Thinker Product Evaluation & Acquisition Presentation Skills Strong Analytical Skills

Professional Experience

Acumen Solutions (Portfolio Leadership Team) Northeast US 2015-Present

Salesforce.com SME

Serves as a Portfolio Leadership Team Director for pre-sales and solution delivery of accounts in Northeast Region. Leads project delivery, growth, and management of defined set of accounts such as Black & Decker, USGA, and Build.com. Oversees hiring, mentoring, training, and performance management and demonstrates laser-focus on providing strategic, cost-effective, and high-quality solution.

Multiparty partnership selling and managing delivery of Salesforce implementation services worth $6M.

Collaborated with Practice- and Regional Leadership Teams to develop Go-To-Market strategies and Account Plans

Developed and executed strategies to grow portfolio revenue and improve margins

Acquired new logo's and earned repeat business from current customers by delivering Salesforce.com Cloud Ecosystem-based solutions that added measurable value to business objectives.

Developed 'win themes' for RFP responses with distinct value to prospects despite higher cost; secured deals resulting in multi-year revenue stream worth $5M using expert knowledge of Salesforce products, processes, and ecosystem

Exceeded client expectations by successfully mitigating risks in project delivery due to unforeseen circumstances such as budget cuts, staff attrition, immature processes, third party dependencies, etc..

Comcast (Business Services Delivery) Philadelphia, PA 2013-2015

CRM Solutions Architect

Trusted Technical Leader and Advisor to PMO. Governed SFDC Platform, Outsourced Vendors and Internal Resources. Managed recruitment and mentoring of CRM architects and project managers. Collaborated with business stakeholders to provide effective cross-platform CRM solutions.

In-house expert and technical owner of Salesforce.com implementation; facilitated governance of Salesforce.com outsourced delivery and support teams and collaborated with Salesforce.com customer success teams to leverage best value from Comcast’s investment in Salesforce cloud ecosystem.

Oversaw $3M annual budget preparation for CRM portfolio.

Helped with outsourcing vendor selection process for IT department.

Worked with cross-functional teams to govern CRM ecosystem evolution efforts across Lead-to-Cash workflow systems.

Streamlined multiple vendor methodologies and created structured logistics for on time delivery of major projects.

Infosys (Management Consulting) Nationwide 2011-2013

Principal Salesforce Architect (Manufacturing and Media/Telecom)

Provided leadership to onsite/offshore resources in pursuit, management, and delivery of complex, high-impact Digital Transformation Strategy. Oversaw process design and implementation programs enabled by SFDC clouds to Fortune 100 clients in Manufacturing and Telecom industry. Key Clients served include DuPont and DirecTV.

Partnered with account executives and customer success managers from SFDC for joint solution development and sales pursuits.

Prepared RFP response, solution architecture, effort estimates, and orals presentation for pursuits valued at $10M+.

Provided Architecture Governance of SFDC SaaS/PaaS Solutions Delivery

Reformed Salesforce practice fragmented across industries and geographies and collaborated with multiple teams, onshore and offshore, to ensure efficient sales and delivery which increased revenue.

Recruited, mentored and evaluated performance of teams to help grow onshore practice.

Salesforce.com Strategic Services Nationwide 2009-2011

Program Architect/Strategic Technical Advisor

Led multiple Sales-, Service-, App cloud Implementation/Integrations/Advisory services engagements for several clients across wide spectrum of verticals. Collaborated with Sales Teams for Services up-sell. Key Clients served include Aramark, Charles Schwab, Paychex, and Beckman Coulter.

Employed combination of knowledge, experience, and collaboration skills to exceed customer expectations which resulted in enthusiastic user adoption, higher CSAT scores and additional business from clients.

Advised SI partners and client IT teams on Salesforce best practices and product roadmaps.

Reviewed architecture/design/code designed/developed by SF/SI/client teams and provided recommendations

HP/EDS Consulting Services Nationwide 2006-2008

SOA/Integration Architect (Integration & SOA Services)

Managed SOA/Integration pre-sales, delivery architecture, and management. Key Clients served include Blue Cross Blue Shield of MA and Ally Bank.

Defined architecture and provided oversight for multiple SOA/Integration Delivery engagements across several verticals.

Governed multiple third party teams with differing methodologies and priorities to deliver complex integration projects

Education & Certifications

Education: Bachelors of Science in Computer Engineering, University of Bombay, India

Salesforce.com Certifications:: Sales Cloud Consultant Advanced Administrator (ADM 301) Developer (DEV 401)

Other Certifications: ProSci Change Management Practitioner Scaled Agile Framework (SAFe) Practitioner

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