Manager Customer Service
Resume:
Phillip Steven Webster
Memphis, TN. 38108
Cell: 901-***-****
Home: 901-***-****
Office: 901-***-****
**********@*****.***
OBJECTIVE
40+ years of Information Technology and computer operations experience with expertise in the healthcare / retail industry. Has demonstrated success in cutting costs. Most recently worked in IT support. Specializes in hardware infrastructure and system architecture. Well recognized by user groups and peers. Has published articles on technical skills. Capable of motivating staff to maximum levels of productivity. Exceptional communicator, focused on building strong relationships.
PROFICIENCIES AND COMPETENCIES
Operating Systems:
Linux
SCO
AIX
HP/UX
Server Management
Offsite Backups
MAGIC Support
Storage Solutions
Contingency Planning
Disaster Recovery
Data Center Management
Fiber/Copper Installation
PERSONAL ACHEIVMENTS
Renegotiated hardware maintenance contracts with a savings of $800k annually
Implemented in-house cabling team saving 60% on outsourced labor and materials
Sold non-refreshed hardware to third-party and presented $480k to the capital budget
Supported 46 non-hospital entities : Baptist College, Minor Meds, Trinity Home Health and Medical Records PC’s in 12 states
EDUCATION
Memphis State University, BA, 1983
CERTIFICATIONS AND AFFILIATIONS
TS LAN300 – Certification for connecting and testing multi-mode and single mode fiber
Understanding TCP/IP protocols and applications
Contingency Planning certification w/ Mid-South Assoc. of Contingency Planners
UNIX Operating Systems
Linux Operating Systems
Advanced Network Management
LAN Security
Microsoft Office 2007
Data General User Group, Governor at Large
Charter Member, Liebert Data Center User Group
EMPOLYMENT RECORD
Fred’s Incorporated – Memphis, TN. – November 2011 to present
HOST System Administrator
Managed the pharmacy software (PDX) for 330 stores. Responsible for software updates, daily reports, managing technical and procedural issues and adjudication to insurers.
Built servers utilizing IBM 4690 O/S for 600 store.
Baptist Memorial Health Care Corporation, Memphis, TN. – December 1991-June 2008
Director of Information Systems – Directed 26 employees and 4 managers
Produced monthly reports on –time with positive margins
Responsible for Corporate Data Center
Stars to Go, Inc. – Los Angeles, CA.-Memphis Dist. Ctr. – April 1990- November 1991
Manager, Information Technology
Provided mainframe and desktop support for 45 users
Provided report programming for finance, general business and sales
Implemented off-site data storage
Federated Department Stores Corporation, aka Goldsmith’s- June 1987-March 1990
Manager, Computer Operations
Managed data center operations with full accountability for the cost effectiveness of on-time system availability while focusing on retail trends
Served as primary point of contact on a 24x7x364 basis, being in charge of coordinating critical disaster recovery processes for the integrity and stability of data center operations
Schering-Plough Corporation, Memphis, TN.
Manager, Data Control
Generated weekly statistical reports for Sr. Mgmt. review
Insured the integrity of computer output by manually balancing budgets
Delivered excellence in customer service through situation analysis w/ timely resolve
Coordinated weekly staff meetings in order to escalate problems
REFERENCES
Richard Gehrett, Director Retail Systems, Fred’s, Inc., Memphis, TN
mailto:********@********.***
Rick Jenner, Admin. Director, Information Systems, Baptist Memorial Health Care Corp.
************@*********.***
PERSONAL
Has been a volunteer broadcaster for 30 years @ WUMR 91.7 FM
Passionate competitive cook. Has two World Champion BBQ shoulder titles and is Chairman of Judging for the Southern Hot Wing Contest
All Memphis Football Team, Capt. Memphis Central 1977
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