Network Engineer, Systems Automation, Cloud Computing

James Wren Sr.

Systems Support Engineer at Evolve IP (Specializing in Network Engineering, Systems Monitoring, and Security)

**********@*******.*** 484-***-****

Summary

Intuitive, family-oriented, passionate.

Experience

Network and Security Operations at Evolve IP

May 2016 - Present

Remote and On-site support in Evolve Ip's Veterinary Cloud Services NSOC Call Center. 7x24 On-call rotation.

*Headed the migration and implementation into Solarwinds MSP platform N-able. Currently manage N- able RMM. Personally configured automation, monitoring services, and patch management for over 1200 workstations, physical on-site servers and virtual servers (Win 7, Win 10, Server 2008, Server 2012, and Linux CentOS) I also manage this on a monthly basis.

*Configured and deployed on-site networks from workstations to switches and STS VPN's. Tested and deployed SNMPv3 managed UPS battery backups to customer sites.

*Prepared and published apps using Citrix Studio. Worked with vendors to maintain server applications on

Windows Server 2008, and 2012 R2.

*Implemented shared print queues on Windows Server 2008 and 2012 to significantly reduce time spent adding printers to workstations. This allowed for faster on-site customer conversions and easy management of multiple print drivers for a variety of workstations.

Field Engineer at Guardian Life Insurance of America

June 2015 - May 2016 (11 months)

Contract NSC Global Managed Resources

Provided L3 end user support to over 500+ users, including Executive VIP’s. Diagnosing and resolving T1

– T3 service-tickets. Diagnosing network issues. Building and supporting PC’s for local and remote users across the United States. Supporting off-shore VMware users. In addition, I also took on a secondary role as the A/V technician tasked with supporting video conferences. Connecting multiple remote sites to one unified conference. Developed Batch / PowerShell scripts to automate day-to-day ticket solutions.

IT Consultant at St. Luke's University Health Network - Contract Talon Professional Resources

October 2014 - January 2015 (3 months)

Developed Windows 7 automated migration script and multiple program installation scripts. Assisted in the development and implementation of a structured migration process. Engineered solutions for software compatibility issues with migrated Win 7 machines. Provided end user support, resolved support tickets, and general to advanced troubleshooting.

Lead IT Technician at Lehigh Valley Health Network

May 2014 - June 2014 (1 month)

Lead a team of technicians to complete Windows 7 migrations at various practices. My team and I deployed automated images using SCCM. This included upgrading hardware to support the transition from Win XP to

7. Primary responsibilities included supervising each task and reporting progress to Project Manager.

Advanced Computer Technician at Saputo Inc. - Contract ABBTECH Technical Staffing

March 2014 - May 2014 (2 months)

Partnered with another Dell tech, we traveled to Saputo Dairy Foods Corporate and plant locations around

The United States. Upon arrival at each work site, we established communication and explained the migration process to the managerial staff. Our primary goal as Dell Reps was to be mindful of each work-sites specific needs and concerns to ensure a smooth problem-free migration.

Advanced Computer Technician at Lehigh Valley Health Network

January 2014 - February 2014 (1 month)

Brought in on the Windows 7 Pilot refresh project. During this project, our team migrated a total of 10 machines a day from WinXP to Win7. Ensured necessary workflow software was installed and tested working. Confirmed Sophos encryption of each HDD following each upgrade. Received positive feedback from the LVHN IT Manager regarding my stellar work ethic and performance.

Computer Technician & Inventory Specialist

July 2013 - January 2014 (6 months)

Computer repair and maintenance, to include imaging, data migration, software, and hardware upgrades. Engineered a inventory tracking system for shipping and receiving to and from customers. Prepared sales listings for inventory and pricing to post on company website and eBay company store.

Easy Tech Associate at Staples

June 2010 - May 2012 (1 year 11 months)

Technology sales and service at the retail level. Was one of the top performers in Technology sales. Recommended personalized IT solutions for retail customers. Re-organized tech. inventory store wide.

Education

Midlands Technical College

Advanced Computer Systems, Information Technology, 2010 - 2011

Midlands Technical College

Computer Maintenance, 2010 - 2011

Certifications

CompTIA Network+ certified, January, 2016

CompTIA A+, recertified – October, 2015

Dell Soft Skills, certified – January, 2014

CompTIA A+, certified – May, 2011

James Wren Sr.

Systems Support Engineer at Evolve IP (Specializing in automation & packaging, systems monitoring and support)

**********@*******.*** 484-***-****

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