Application Support
Resume:
Ronald Martin
Niramaya Society, Flat No. ***,
Latit Estate behind Eminent,
Baner, Pune.
Contact: +91-879*******
Email: ******.*********@*****.***, ****************@**********.***
PROFESSIONAL EXPERIENCE
Nice Interactive solutions India Pvt ltd. Aug/2015– June/2018
A dedicated, resourceful, and innovative professional offering 5 years of experience in Application Support and IT Support. Currently employed with NICE System Pvt Ltc.
Responsibility:-
Sizing, tuning and pre-installation server checks before installation of NICE WFO-WFM product.
Providing Technical support for NICE WFO-WFM application to the customers across Globe.
Troubleshooting infrastructural and application issues related to the product.
Integration and configuration of ACD (Cisco, Avaya, Nortal, Symposium) with WFM application.
Managing application Hosted on cloud, overcoming cloud infrastructural issues.
Maintaining and managing Platform, Application and Apache Web servers.
Troubleshooting issues from backend by querying Database like Oracle, MSSQL and Postgres.
Troubleshooting Performance Issue on Application Server and Database Server.
Setting up scheduled tasks in application server for various smartsync jobs.
Managing basic functions of recording system NICE Integration Management recording solution.
Managing the complex distributed server environment both Linux and Windows.
Migration of application from current version to latest version.
Hotfix and patch upgradation activity of WFO-WFM and NIM.
Setting up remote connection to the different customer WFM server environments.
Support clients via phone, Emails with diagnosing and solving hardware WFM Issues.
Windows System Administrator, Technical Support Engineer
Seeking challenging assignments across the industry
PROFILE
A dedicated, resourceful, and innovative professional offering 2.2 years of experience in Windows Desktop/Server Administration and IT Support. Employed with ITImpulse Technology Services Pvt. Ltd. as Technical Support Engineer.
Experience in maintenance of windows desktops and Windows server roles like AD, DNS, DHCP, software installation, antivirus, backup, patch management and other services.
Good experience in installation and configuration and management of Windows 2003, 2008, 2008 R2 server, file server & Active Directory Management, basic Exchange, and MS Outlook.
Monitoring of server infrastructure using Kaseya and GFI remote management tools.
Comprehensive business & technical skill set for handling assignments for various platform/technologies coupled with credibility in providing domain support for managing operations round the clock.
High-performing with proven professional diligence & caliber in Networking, System Administration, Troubleshooting, System Configuration & Technical Support Operations targeting optimal operational performance & client satisfaction.
Good relationship management skills & ability to conceive efficient solutions utilizing technology. Industrious individual who thrives on a challenge, working effectively with all levels of management.
CORE COMPETENCIES
System Administration ~ Hardware/Software Implementation & Maintenance ~ Technical Troubleshooting
TECHNICAL SKILLS
Operating System
Windows 2003, 2008, 2008 R2 Server, Windows XP, Windows 7, Windows 8.
Application Software
MS Office, Knowledge of Internet Application, Microsoft Outlook, third party software.
PROFESSIONAL EXPERIENCE
ITImpulse Technology Services Pvt. Ltd. Dec: 2012 – Feb: 2015
Technical Support Engineer
Configuration, management and monitoring of Windows 2003, 2008, 2008 R2 and Small Business Servers.
Installation of different types of operating systems and application as per customer requirement.
Installation, configuration and maintenance of Network printer, local printer, sharing printer, and scanners.
24/7 Monitoring and troubleshooting of MS Exchange, Active directory, DNS and DHCP Servers using Kaseya, Labtech and GFI Max RMM tool.
Active Directory trust configuration between domains and forests.
Configuration of lookup zones, Zone transfer, DNS forwarder in DNS Server.
Creation and Management of Users, OUs and providing access permission.
Sharing Folders, Planning and Assigning NTFS Permissions.
Maintaining and troubleshooting various application software’s.
Creation and configuration of Mailboxes and Mailbox databases on Exchange Server.
Configuring and Troubleshooting Outlook issues.
Assigning a mailbox, creating mail enabled contacts, creating and managing email groups.
Checking disk space for database and logs, troubleshooting emails stuck in queues, daily backups.
Performing health checkup, daily reports, patching, and maintaining downtime.
Outlook Anywhere, OWA and Auto discover configuration on Exchange.
Windows Server updates and Patch management through WSUS and monitoring tool.
Handling of Windows Server and desktops using GPO.
Troubleshooting and Monitoring of server hardware resource utilization using Windows Performance Monitor and Resource Monitor tools.
Configuring and troubleshooting Windows Server Backup, Symantec Backup Exec.
Recovery old data from backup as per customer request.
Configuration and management of antivirus software like Symantec Endpoint Protection, McAfee, Trend Micro, and ESET. Also maintaining Spam filtering.
Maintaining antivirus is upto date across whole infrastructure.
Incident management using Zendesk Ticketing System.
Logging and closing of incidents under SLA.
EDUCATIONAL & PROFESSIONAL CREDENTIALS
JNCIA (Juniper Networks Certified Internet Associate).
JCHNP course from Jetking Infotrain Ltd. Bhuneshwar.
Date of Birth: 26 July 1985,
Gender: Male
Permanent Address: C\o Marry Anita Martin,
MCL Anand Vihar Burls,
Qtr No A1\4, Post: Jagritivihar
Dist: Sambalpur, Pin: 768010, Odisha.
Marital Status: Single,
Nationality: Indian,
Languages Known: English & Hindi
Declaration:
I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.
Place: Pune
Ronald Martin.
Contact this candidate