Customer Service Technical Support
Resume:
AREAS OF EXPERTISE
Microsoft operating systems
Computer networks and
TCP/IP
Network cabling
Preventative maintenance
Antivirus server management
Patch Management
Supporting desktop systems
Application Server
Ashish Kumar Jha
IT administrator
PERSONAL SUMMARY
A successful Sr. IT Executive with extensive analytical and software experience of investigating and diagnosing network problem and also knowledge of IT operating systems, especially Windows, Exchange and Storage. Multi-talented with good all- round technical skills and the ability to develop and maintain close working relationships with other support and development teams. Having the personal drive required to deliver a service that exceeds the expectations of colleagues and end users through a positive, well organised and structured work ethic. Looking for a career advancement opportunity with a company that will challenge my problem solving skills and allow me to develop my knowledge & potential. WORK EXPERIENCE
Mando Softtech India Pvt. Ltd – Gurgaon (India)
Sr. IT Executive May 2015 - Present
Work as part of a proactive team of support staff responsible for delivering a high quality, customer-focused professional service. Providing the very highest level of technical support and customer service to internal staff. Duties:
Updating and monitoring IT user accounts.
Maintenance & management of the Critical Windows based Server Environment. Maintaining up to date Antivirus levels on all machines company wide. Working on Active Directory accounts, configuration of Desktop & laptops. Managing and monitoring of backups in multiple locations. Providing maintenance support and break-fix solutions. Follow Documented processes i.e. implementing change control procedures. Liaising & meeting with external suppliers of IT services. Producing reports for senior managers.
Troubleshooting technical problems and implementing solutions. Purchasing of IT Equipment and software in line within agreed budgets. Supporting a multi-site IT infrastructure of at least 200 employees. Responsible for the fast and accurate troubleshooting of reported faults. Providing technical support via helpdesk systems for a wide range of internal & external applications.
KEY SKILLS AND COMPETENCIES
Highly organised and disciplined with a passion for Information Technology. A positive, high energy team player.
Knowledge of VBscript, Shell Script, HTML language & Software licence control. Having a passion for providing excellent customer service. Customer focused and keen on exceeding expectations. ACADEMIC QUALIFICATIONS
MCA
Amity Distance Learning University 2013 - 2016
B.Com
IGNOU University 2008 - 2012
REFERENCES – Available on request.
PROFESSIONAL
Advance certified H/W
& Networkin g
Professional from IIHT
PERSONAL DETAILS
Ashish Kumar Jha
SA 19/46 C-18
Daniyalpur,
Sarnath, Varanasi
E:*********@*******.***
DOB: 07/07/1992
Driving license: Yes
Nationality: Indian
Passport : Yes
PERSONAL SKILLS
Troubleshooting
Leadership
Time management
TOTAL EXPERIENCE
5 Years 4 months in IT
sector and 21 Months
in BPO sector
COMPANIES WORKED FOR
Worked with IIHT varanasi as a LAB Assistant
Worked with Genpact as Process Associate
Worked with Redington India as a Technical support Associate Worked with Ambition Institute of Technology as a System Administrator
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