Manager Customer Service

Location:

Posted:

July 28, 2018

Tiffany Harris

Philadelphia, PA 19131

**************@*****.***

SKILLS

Leadership, Conflict Management, Dedicated Customer Service, Decision Making, Time Management, Business Negotiation, Teamwork, Organization

EXPERIENCE

J.B. Hunt Transportation, Newark, NJ - Operations Manager

4/2008 - 3/2017

●Ensured dedicated transportation service to various Fortune 500 companies

●Maintained compliance with DOT regulations for up to 25 drivers as well as maintained compliance with company regulations

●Trained 8 management personnel for promotion preparation; onboarded over 80 drivers newly hired to the account

●Maintained payroll and budgeted P&L expectations; also developed solutions to improve profitability

●Host monthly, quarterly, and yearly performance reviews

Dynamex Inc, Philadelphia, PA - Fleet Manager

6/2006 - 4/2008

●Organized and dispatched drivers daily along with routing directions

●Prepared weekly payroll and maintained budgeted expectations

●Trained newly hired office supervisors on computer software, management protocol, and driver operations

●Recruited, trained, and assessed drivers and their qualifications

PDQ Courier Service, Philadelphia, PA - Courier Driver

8/2004 - 5/2006

●Used personal vehicle to deliver time sensitive documents and packages between businesses

●Planned routes daily for the most effective and time saving deliveries

EDUCATION

Chestnut Hill College, Philadelphia, PA - Business Management 2000