Desktop Support Technical
Resume:
RAJASEKAR PR
Email: ****.*********@*****.*** Mobile: +91-994*******
Objective:
To pursue my career in a company of repute where my skills and knowledge can be applied to the maximum and where hard work will be appreciated.
Professional Summary :
4+ years of experience in desktop support L1, networking, operating system, troubleshooting and diagnostics including project implementation and post-installation support. I have a good exposure in systems administration under multi-platform environments including installation and configuration of software, server and network administration. Professional Experience :
Organization : Mizaro Technologies
Experience : 5th Aug 2013 to 28th Oct 2015
Designation : Customer Support Technical Engineer
Organization : RGB solutions
Experience : 8th Dec 2015 to 23rdNov 2017
Designation : Desktop Support EngineerL1
Organization : Onward eService ltd (First Source Solution Pvt Ltd) Experience : Jan 2018 to Till date
Designation : Desktop Support EngineerL1
Responsibilities:
Ø Managing around 1050 Desktops, 150 thin client and 120 Laptops. Ø Operating system installation and repair of Windows XP/ and Windows 7 /8/10. Ø HandlingTicketing Tool (IncidentManagement System - IMS) and give the Resolution to the users based on the SLAlevel Priority.
Ø Operating system installation in rack and blade servers. Ø Built,configuring and performing hardware and software upgrades for laptops& desktops.
Ø MS-Outlookconfiguration &troubleshooting.
Ø Software &Antivirus tools installation.
Ø Data cards configure and troubleshooting.
Ø Installation and configuration of networkprinters, sharing &printer. Ø Basic networking,map drive, data sharing,TCP/IP Configuration,internet maintenance.
Ø Solving ticketsusingincident management service ticketing tool. Ø Givingtheproper response to thetickets and closing themwithin the given SLA. Ø User password reset and OUmovement
Ø Creating scope and reservation IPaddressin DHCP. Ø ConfiguringIPphone.
Ø MacAfee encrypted for Laptop and Desktop.
Ø Switch configuration and VLANChanges.
Ø Bunchingand Crimping Network Cables CAT5,CAT6.
Ø IP phone configuration ( Polycom,Grandstream, Zed-3). Ø Coordinatingand maintaining relationship with vendors. Technical Support Skills:
Windows :
Ø OS installation in rack and blade servers.
Ø Installation and configuring Windows Active Directory Service Ø Create domain, user accounts and OU.
Ø Installation and configuring DNS, DHCP, WDS.
Ø Creating and configuring various types of group policies as per customer requirement. Ø Configuring print server in windows server environment. Ø VMware ESXI installation in servers, configuring and ESXI host creation. Networking:
Ø Basic networking, peer to peer, map drive, data sharing. Ø TCP/IP configuration and maintenance.
Ø Networking in domain environment & troubleshooting. Academic Qualification:
Degree/ Course Institution University / Board
Year of
Passing
% of
Marks
B.E (ECE)
Annai Teresa College of
Engineering
Anna University, Chennai 2013 61%
HSC (12th)
Govt Boys Higher Sec School
TAMILNADUSTATE
BOARD
2009 60%
S.S.L.C(10th)
. Govt Boys Higher Sec
School
TAMILNADUSTATE
BOARD
2007 65%
Areas of interest:
Ø Desktop Support IT technical support.
Ø software(or)software testing field
Ø Embedded system.
key Skills:
Programming Languages Basic of C,C++.
Operating Systems Windows XP/07,8,10
Applications MS OFFICE, EMBEDDEDcomputer system and design
Main Project Work:
PROJECT TITLE: HEAD MOTION CONTROLLEDWHEELCHAIR
Achievements:
Ø Participated in college symposium.
Ø Won winner prize in Kabadi event of my inter school competition. Ø Won winner prize of 1st Rank holder of My class room every end. Extras:
Ø Implant training in the section of embedded at PAN TECH SOLUTIONS (India) private Ltd.
Hobbies:
Ø Testing electronic devices (tv, mobile,adaptors ) Ø Playing all indoor games.
Ø Playing cricket.
Personal Profile:
Name : P R.RAJASEKAR
Father s name : V.RAJAVEL
Date of Birth : 22 june 1990. :
Sex : Male.
Marital Status : Single.
Nationality : INDIAN.
Languages known : English,Tamil.
Passport Number : L8153655
Validity Date : 01-04-2024
Declaration:
I hereby declare that the details furnished above are true to the best of my knowledge. Yours truly,
[PR.RAJASEKAR]
place: Neyveli
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