travel coordinator,manager

Sherri Webster

Addison, TX ***** • *****************@*****.*** • 469-***-****

Career Profile

Over 10 years’ experience in customer-facing settings with a proven track record of success in operations management, staff leadership, new business development, and strategic planning.

Highly adept in aligning products and services with customers’ needs and working with external partners to achieve optimal customer satisfaction while delivering one-of-a-kind experiences.

Focused professional with a strong background in leading teams to overachieve sales targets with the ability to proactively identify goals and priorities and resolve issues in initial stages.

Professional Experience

Carlson-Wagonlit Travel – Coppell, TX

Senior Travel Consultant

Provided exceptional service, building relationships with customers to uncover travel needs, creating travel packages aligned with their needs, and booking trips using computerized systems.

Researched various international and honeymoon destinations, performing comparative analysis of prices, customs, weather conditions, and points of interest and recommending cost-efficient options.

Accurately calculated travel expenses, collecting and processing payments from customers while creating detailed financial statements and documents.

Devised and initiated marketing and business development strategies, driving sales, business growth, and revenue and profit generation.

AMX, Inc. / World Travel Partners – Irving, TX

Onsite Manager / Quality Control Manager / Corporate Travel Agent

Oversaw day-to-day travel booking activities, providing guidance and leadership to 300 employees while managing office operations and maintaining high quality standards.

Coached employees towards achievement of sales and booking goals, successfully contributing to corporate goals; earned Best Agent Award.

Meticulously reviewed and approved agents’ bookings prior to ticketing, ensuring accuracy of booking and customer information to overachieve customer satisfaction goals.

Lovejoy-Tiffany & Associates – Dallas, TX

Leisure Travel Consultant

Worked in bank setting with heavy walk-in traffic, offering wide range of travel services based on customers’ budget, destination, and schedules.

Prepared attractive travel packages, including weekend getaways, cruises, and international tours.

White Heron Travel – Las Colinas, TX

Corporate Travel Agent

Booked all inclusive vacations, making flight and travel accommodations based on customers’ needs and ensuring customers received required documentation prior to travel.

Helped maintain agency office, routinely stocking brochures and recommending strategies to improve workflow and customer service.

Educational Background

Travel Certificate

Viking Travel School, Dallas, TX

Marketing Studies

Texas A&M University, College Station, TX

Contact this candidate