Customer Service Nursing Assistant

Professional Summary

Skills

Experience

PAULA WILLIAMS

**** ***** ******, *******, ** 60438 (H) 773-***-**** ***********@*****.*** A self-motivated and hard-working individual Who's able to cope well under pressure. Proven ability to use initiative and problem-solving skills to successfully deal with challenges and effectively handle difficult situations. Detail-oriented, resourceful and highly organized. An energetic and fast learner who is committed to excellent customer service.

Customer and Personal Service Therapy and Counseling Active Listening Monitoring

Education and Training Critical Thinking

LeadPresent Rehabilitation aid 10/2013 to

Active Visions Inc – Chicago, IL

Responsible for transporting residents safely to and from the Rehabilitation Department as well as other locations within facility as needed. Ensured that residents arrived at scheduled therapy appointments in rehab at a timely manner.

Prepared, maintained, and cleaned treatment areas after daily use of equipment. Assisting Physical, Occupational, and Speech therapists in providing superior care to our patients while organizing and maintaining a safe and clean environment. Clerical work such as making copies, faxing documents, and assisting with typing up patient schedules.

Certified Nursing Assistant 06/2010 to 10/2013

Addus HomeCare – Chicago, IL

Monitor patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff.

Issue medications from dispensary and maintain records in accordance with specified procedures.

Provide nursing, psychiatric, or personal care to mentally ill, emotionally disturbed, or mentally retarded patients.

Observe and influence patients' behavior, communicating and interacting with them and teaching, counseling, or befriending them. Education

Take and record measures of patients' physical condition, using devices such as thermometers or blood pressure gauges.

Rehabilitation Aid 11/2006 to 02/2010

Lutheran Social Services of Illinois – Chicago, IL Observe patients' attendance, progress, attitudes, and accomplishments and record and maintain information in client records. Encourage patients and attend to their physical needs to facilitate the attainment of therapeutic goals.

Report to supervisors or therapists, verbally or in writing, on patients' progress, attitudes, attendance, and accomplishments.

Supervise patients in choosing and completing work assignments or arts and crafts projects.

Manage intradepartmental infection control and equipment security. Customer Service Specialist 02/2009 to 01/2010

Search Developmental Center – Chicago, IL

Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.

Compile information about new accounts, enter account information into computers, and file related forms or other documents. Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.

Perform teller duties as required.

Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.

GED: Jun 1989

Bowen High School - Chicago, IL

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