Customer Service Representative
Resume:
Tanya Davenport
*** **** ******** **. *******, OH 45067
513-***-**** ****************@*****.***
Objective
To provide excellent services and contribute to a team environment
Education
HIGH SCHOOL DEGREE MAY, 1999 MIDDLETOWN HIGH SCHOOL
Marching Band: 1995-1999
Symphonic Band: 1995-1999
Pep Band: 1995-1999
Orchestra: 1995-1999
Capella University
September, 2011-Current (2015)
Undergraduate studies: Bachelor’s degree Psychology
4.0 GPA
Dean’s List:
10/1/2012
12/14/2012
Presidents List:
02/05/2013 -12/18/2015/current
Skills & Abilities
Computer compensation courses in High School:1998-1999
Typing Skills average: 65 wpm
Microsoft Word/Excel: 2010
Microsoft Excel courses: I II III certified
Manager skills
Customer Service skills
SPSS capabilities
Child Care skills
Currently: Studying Psychology
Interest
My Faith/Religion
I currently serve my church by supporting my husband in his pastoring studies
I adore the outside and nature
I like to read
Psychology
Spending time with my family and friends
Personal goals: To finish college and receive my Bachelor’s degree in psychology. To help others in any way I can.
Experience
03/28/2016-Current Cincinnati Financial
6200 South Gilmore Road Fairfield, OH 45014
888-***-**** Supervisor Anita Ruoff
Cooperate Billing Analyst
Analyzing information from Cincibill billing system for commercial line business in insurance. Answering phone calls from Insurer’s, Agents, and underwriters in regards to billing information. Skills consist of Excel spreadsheet and other various tools.
10/26/2015-12/18/2015 Areotek
Mason, OH Alison Spoerl *******@*******.***
Customer Service Representative
Working as a call center representative for a loan acceptance company (SNAAC) through AreoTek in Mason, Ohio.
Working with office outlook, company’s billing system, answer phones
Carrier Billing Analyst
June, 2006- June, 2009 PowerNet Global
100 Commercial Dr.
Fairfield, OH 45014
Working with invoices from other carriers,
Analyzing the data on the invoices to match the data that the company
Received.
At times was obligated to dispute any unmatched data with the
Company in a timely matter.
Worked with Excel and word, outlook office email, and billing data base.
Agent Support Representative
Working with rate and underline carriers to solve complicated issues.
Assisted customer and agent support on all needs.
Assist and follow up on custom projects.
Multi-tasking between multiple accounts at one time.
Involved in critical testing of new billing system software called
BOSS.
Customer Service Representative
Working with customers on a daily basis to solve any questions or issues the customer may have with their service or invoice.
Food Service Coordinator
May, 2002-June, 2006 Mount Pleasant Retirement Village Monroe, OH
To work on the program Momentus this prints out menus for the days.
Plan special events, perform interviews, supervise production in the Kitchen and manage employees.
Packer/Stock handler General Labor
June, 2001- May, 2002 Liquid Containers. Mason, OH
Put plastic containers into boxes and to pack up the boxes for Shipping.
Lead Teacher for Toddlers
June, 2000-August, 2000 Rainbow Rascals
Fairfield, OH
Made programs and learning skills for the children.
Replens Coordinator
January, 2000-June, 2000 CornerStone CG
West Chester, OH
Supervised a group of peers to put products on shelves.
Dietary Assistant
June, 1999- May, 2000 Mount Healthy Rt. Village
Springfield, OH
Serve residents, clean up, set up, batch drinks and prep food.
Dietary Assistant
1996-1997 Garden Manor
Middletown, OH
Serve residents and clean up after meals.
REFERENCES
Stephanie Crouch 2006-current
PowerNet Global
*******@*******.***
Tracy Davenport-Thomas
J and E Root beer Stand 2013-Current
**************@*****.***
Crystal Hancock
Friend/caretaker for her children 2012-Current
947 Pom Ct. Trenton, OH 45067
Contact this candidate