HEATHER MORENO

** ***** ****** **** ****, NY ****2 – 516-***-**** - ac6fru@r.postjobfree.com

OBJECTIVE

A career opportunity that will naturally ensure a successful contribution to your company by allowing me to apply my passion for technological innovation.

EXPERIENCE

Advanced Internal Medicine Group, PC – East Hills, NY 11548 July 2013 - PRESENT

Patient Care Coordinator / Technical Support

Work in collaboration and continuous partnership with chronically ill or “high-risk” patients and their family/caregiver(s), hospital providers and staff, and community resources in a team approach to:

-Increase utilization of preventative care to reduce emergency room visits and hospital readmissions

-Increase patients’ comprehension through culturally and linguistically appropriate education

-Promote adherence to a care plan developed in coordination with the patient and primary care provider

-Increase continuity of care by managing relationships with tertiary care providers and referrals

DUTIES & RESPONSIBILITIES

- Troubleshoot all technological errors associated with application software and operating systems

- Configure and maintain computer workstations, printers and telecommunications equipment.

-Serve as the contact point, advocate, and information resource for patients and family/caregiver(s)

-Work with patients to plan and monitor care by assessing unmet health and social needs

-Develop emergency plan, medical summary and ongoing action plan when appropriate

-Provide timely communication, inquiry, follow-up and integration of information into patient’s chart for third party companies such as: durable medical equipment companies, insurance companies for prior authorizations regarding medications and radiology, referrals for sleep studies, holter monitors, oxygen, infusions, home health aides, physical therapy etc.

SKILLS

- 6 years’ experience in a clinical setting with proficiency in communication technologies

- ability to troubleshoot technological errors and create alternate, more efficient methods of

completing tasks, correcting user errors and system inconsistencies which are often overlooked

- certified medical assistant, proficient in CPT codes, ICD 10 codes and medical terminology

- Software: Microsoft Office, eClinicalWorks, Physician Solutions, MedEvolve

- proficient in word processing tools and spreadsheets, including graphs and PowerPoint presentations

- proactively revise documents for grammar, spelling, punctuation, formatting and consistency

- Languages: Spanish, Basic SQL, HTML, Java, Python with 75 wpm typing speed

EDUCATION

SUNY Old Westbury, Old Westbury September 2015 – PRESENT

Bachelor of Science in Computer Science

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