Desktop Support Technician

Kenneth Rogers

**** ***** ******** *******, ******** 60617

***********@*****.***

773-***-**** cellphone

SUMMARY OF QUALIFICATIONS:

Possesses a bachelor’s degree in computer study, with an Associate degree in Computer Programming. Along with eleven years of IT PC Technician / Desk Top / Help Desk experience encompassed with two years of Business to Business Client / Customer Service experience.

Technical Skills:

Switches and intermediate Local-area networks (LANs) Network Interface Cards

Virtual local-area networks (VLANs) Network troubleshooting Media Access Control

Internetwork Package Exchange (IPX) routing Point-to-Point Protocol command-line interface

Enhanced Interior Gateway Protocol (EIGRP) Frame Relay VPN install

Integrated Services Data Network (ISDN) light ghosting

Open Shortest Path First (OSPF) link-state routing protocol

Knowledge of Linux command line commands

Systems: CICS/ISPF/Mainframe, UNIX/Linux, Windows NT/2000/XP/7/10

Databases: Oracle 9i, DB2, Relational Databases

Languages: Visual Basic, SQL, HTML, .Net, Java

Software: MS Project, MS Visio, MS Office 2003/2007/2010/2016

Window Server 2003/2008 Cisco Router 1900/2600 Linux Security

Administer SQL Server 2000 Designing 2000 Network Security Wireless LANs

CAREER JOURNAL:

The Warranty Group Chicago IL: a three-months assignment Desktop Support Engineer March 2018 – June 2018

Re-imaging Win 7 to Win 10 (PXE boot)

Migrating users from one domain to another

Installing manual installed application Microsoft Windows Setup and Support (Windows 10 Windows Server 2012/2016)

Advanced competency with Microsoft Office 2013 and 2016 Suite

Apple iOS / Android Device MDM /MAM Setup and Support (iPhone /cellphone and laptop)

Experience supporting Office 365 and Active Directory

Network connectivity Troubleshooting Skills

ConAgra Chicago, IL: a two-month assignment Desktop Support March 2017 – April 2017

Imaging Window 10 to PXE boot with SCCM, re-imaging Win 7 to Win 10(PXE)

Building the machine (Desktop, Laptop, and Surface)

Install manual installed applications

Tribune PC Technician, Chicago, IL June 2014 – July 2014

Moving pcs, printers and monitors from 6th floor to 13th floor

Installing an SQL server

Set up user desktop, printers, and monitors

Combined Ins. Chicago, IL: a four months assignment Desktop Support Technician Dec 1, 2013 – March 31, 2014

Imaging XP (WinPE) to Window 7 migration with MDT and USMT

Backup the user data, build the machine, and restores the data with the SCCM server.

Pushing then applications: IBM On Demand Client, iAccess, and Content Manager.

Set up the ODBC Data Source, installing the CA IDMS Driver, and configuring the CA IDMS.

CompuCom Chicago, IL: a five weeks assignment Desktop Support Technician Sept 30, 2013 – October 4, 2013

Imaging XP to Window 7 with Configuration Manager, MBAM, MDT and USMT

Back up user data, build the machine, and restores user data.

Documentation of all activity in the Juriba’s Dash Works.

Along with migration of AD object to new global domain.

Wells Fargo Chicago, IL: an eight days assignment PC Technician June 14, 2013 - July 2, 2013

Imaging XP to Window 7 data backup on existing PC,

Capture-Outlook settings swap the hard disk drive or replace the workstation

Restore the new HHD or the PC

Installing network printers

State of Illinois: CMS, Chicago, IL: a three months assignment PC Technician April 2012 - June 2012

Imaging XP to Windows 7 migration with MDT and USMT

Using Lite Touch to install the software, adding, removing, or update user account information

Out-of-box setup, and equipment breakdown, packaging, and shipping

Documentation of all activity in call tracking problems

State of Illinois: CMS, Chicago, IL: a six months assignment PC Technician July 2011 - December 2011

Desktop Imaging (sysprep or WinPE) and Lite touch for Win 7

Using Remedy to resolve helpdesk and change tickets

Installing network printers on the system

Enabling email with SSL on the iPhone.

Bank of America Chicago, IL: a six months assignment Desktop Support Technician January 2011 – June 2011

Perform hardware configuration, installs, and upgrades to existing and new setups to system

Troubleshoot basic network issues

Installing software within SCCM

Resetting password and given admin right to power user

WellPoint Chicago, IL: an eight months assignment PC Technician March 2010 – October 2010

Use the Desktop Automated (RE)-Image System (DARS).

Backup/Restore the user data and scheduling an image

Installing the software in the (DARS) system

Preform helpdesk support for users on Win 7 and Outlook 2010

State of Illinois: CMS, Chicago, IL: an eight months assignment PC Technician May 2009 – December 2009

Imaging XP to Windows 7 migration with MDT and USMT

Using Lite Touch to install the software, adding, removing, or update user accounts information

Using Remedy to resolve helpdesk and change tickets

Documentation of all activity in call tracking problems

Xerox Corporation Chicago, IL: an eight months assignment Printer Technician September 2008 – April 2009

Deployed and installing memory for 200+ network printers

Setup new Xerox printer and removing old local printers

Training the users how to use the network printers

Keeps record all of equipment

Robert Morris College, Chicago, IL August 2004 – September 2006

Computer Lab Assistant

Provide technical support on hardware and software to students on 40 personal computers. Evaluate computer and printer components,

as well as cable connections ensuring equipment functionality. Replace components as needed. Assist students with log-on

procedures. Assess student’s needs for various types of software and components including: Java, VB.Net, Minitab, Macintosh, and

PDAs.

Tribune, Chicago, IL February 1997 – November 2000

Technical Operation Specialist

Monitored Net View for frame relays, cables, and remote printers for disconnections and failures. Monitored HP Open View for failure to the network servers, program applications, and systems. Used CA- 7, a scheduling package, to schedule batch job streams to run, start, rerun, or to cancel jobs in the schedule. My experience with AutoSys is monitoring, starting the system, and report how the system ran. I log on the system by keying the word gatekeeper and run the autosys_secure command. Next the eventor command (machine_name) starts the processor. And using commands chk_auto_up to verity connection to the DB and event processor and autoping -m machine command verity that both client & server are correctly configured.

Analyzed the Job Control Languages on an MVS OS/390 system.

Provided basic backup support for ARC server, Novell and Windows NT servers.

Resettled user password accounts for the system

EDUCATION AND TECHNICAL TRAINING:

ROBERT MORRIS UNIVERSITY - Chicago, IL Graduation Date: June 2006

Bachelor of Applied Science Degree in Computer Studies – Concentration: Cisco Networking

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