Active Directory Customer Service

Rishi Gandher I 734-***-**** I ************@*****.***

Objective:

To ensure concurrent growth at an organization and my personal career by effectively utilizing the

Acquire knowledge.

Technical Skills

Troubleshooting Network issues involving DNS, TCP/IP routing, firewalls, VPN, etc.

Trained and experienced with Windows Operating system XP, Vista, windows 7-10,

Software and Hardware

Customize and build desktop and laptop

Backup Management

Configuring of DNS, Active Directory and Cisco routers and switches

Windows Server Administration (Windows 2000, 2003, & 2008)

VMWare VSphere Client

VMWare Administration

Active Directory Administration

Virus Management (BITDEFENDER, SYMANTAC, MCAFEE)

Experience

XACT Data Discovery Feb, 2017-Present

IT Support Technician

Install of latest versions of Operating Systems on demand, per requirements of the clients

Software Installation & Configuration

Accurately diagnose, documented, and resolved hardware, software, mobile device, application, peripheral, remote

Perform installations, hardware repairs, maintenance, technical assistance, and support on Windows 7, and 10 computers.

Create user groups and user accounts, reset passwords using Active Directory

Create FTP and SFTP for users and groups within FTP servers using Active Dirctory

Created Exchange email account and Distribution groups using Exchange Management Console

Configure IP Phones and Blackberries using BES12

Manage Web Access Control using Bitdefender

Create Virtual Images of Windows 7 and deploy them to Thin Clients

Deploying Virtual Images using HP management tool

Managing Virtual Machines using VMware vSphere

Managing Virtual Machine Pools using VMware Horizon View Administrator

Tasked with monitoring, organizing and editing help desk tickets in TrackIT ticketing system

Remote into and support multiple Servers via VisionApp Remote Desktop 2012

Modis / HP / Johnson Control, Plymouth MI Dec, 2014-Feb, 2017

IT Desk Side Team Lead

Manage Team SLA’s

Manage Escalation

Blitz Project

Remote troubleshoot and resolve hardware failures and boot up problems

Remote assist end users with connection problems

Remote support network and ISP troubleshooting

Install and test system and application upgrades, patches, fixes etc.

Maintain HPE computer Idle File inventory (hardware)

Order, Replace, and Install broken laptop/desktops, screens, hard drives, nic cards, motherboardd

Password reset, account unlock, and add/removal of computer in the domain through Active Directory (AD)

Answering phone calls about technical issues

Document all customer issues clearly in ITSM ticketing system

Install, configure, troubleshoot SAP GUI

Install and configure TC/PLM

Push software to SCCM via SMIT

Joining PCs to domain through SCCM via SMIT

Diagnose and troubleshoot

Yazaki, Canton MI Apr, 2013-Nov. 2014 Pre-Production Associate

Rework effective and damaged parts

Apply revision to pre-existing parts

Measures dimensional specifications with a tape measure as described in the work instructions

Visualizes and understands wire harness drawing pictorial/section view

Measures continuity with a continuity checker as described in the above work instruction

Computer & Printer Repair, Plymouth MI Jan, 2013-Apr 2013

Computer Technician

Building and Rebuilding Computers and Diagnosing and troubleshooting PCs and Laptops

Formatting hard drives to NTFS and Partitioning hard drives and Activating windows OS

Installing computer driver and Activating MS office versions 2003, 2007, etc.

Replacing Laptop screen, Hard drives, Ram, and motherboards

Installing and Activating Antivirus programs and Backing up data with R-drive

Dunkin' Brands & Baskin Robbins Apr, 2011-Jan 2013

Assistant Manager

Assisted in server trouble shooting and repairs with effective training

Promoting Local Marketing by Incentive Programs

Reducing Inventory Par Levels & FIFO methods

Schedule up to 24 employees & up to 10 employees in peak business period

Cut down the labor cost 9% from the previous year

Placed incentive programs for excellent customer service

Training Shift Leaders & Crew Members on brand standards

Education Frame Time

ITT Technical Institute Canton, MI 2006-2007

Wayne Memorial High School Wayne, MI 2001-2005

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