Customer Service Office Assistant

Suzyna Nathan

*** **** ******, *** *****, Bridgeport, CT – 06606 /C: 203-***-**** - H: 203-***-**** / ************@*****.***

Summary

Dedicated receptionist who excels in prioritizing, completing multiple tasks. Energetic and result oriented with a keen eye for details. Answering high volume incoming calls with friendly and professional manner. Flexible and hardworking with a strong drive to succeed at whatever task given.

Highlights

Multiple line phone expert

Filing and organized

Consistently meeting deadlines and greeting visitors warmly.

Strong interpersonal skills and calm dissatisfied customers

Team oriented.

Experiences

11/2016 to present Receptionist

Lincoln Tech Shelton, CT

Managed reception area, including greeting visitors and responding to telephone calls and in person requests for information.

Dispersed mail to correct recipients throughout the office.

Made copies and sent faxes along with entering data and creating different files for different departments.

Proficient in working with salesforce, outlook and campus view.

03/2015 to 06/2016 Office assistant/Store Manager

Dunkin Donuts Bridgeport, CT

Ensured the staff give great customer service as well as monitoring the financial performance of the store. Responsibilities of the job included: training, supervising and managing budgets.

Undertook a variety of office support task and worked diligently under pressure.

04/2014 to 06/2015 Front end Cashier

Stew Leonard Norwalk, CT

Greet the customers at the checkout counter. Handling all the cash transaction, receive payment by checks, credit card.

02/2010 to 09/2013 Visa Support Assistant

British High Commission New Delhi, India

REGISTRY: Coordinated, compiled and distributed visa documents. Processed incoming / outgoing mail.

MEDICAL DESK: Assigned, maintained completed medical forms for emigrant applicants.

APPEALS: Processed appeals as directed by UK official.

CASEWORK: Responded applicant’s visa queries via email / postal service.

DOCUMENT VERIFICATION UNIT: Examined and reported authenticity of legal document submitted.

Certified in “Forgery Detection” and “Secondary Documentation and Imposters

Education

Jesus and Mary College, New Delhi, India Bachelor of Liberal Arts.

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