JEAN C GERVACIO

** *** **, **********, ** *****.

401-***-**** (c).

ac6fm4@r.postjobfree.com

Executive Summary

Bilingual (Spanish) communications professional with excellent comprehension and retention for new information and strong Interpersonal skills. Possesses creative design knowledge as well as experience in state government. Core competencies include: Web Development, Information Systems, Social Media Monitoring, and Customer Service

Professional Experience

CVS Health Smithfield, RI

Sr. Assistant, Store Technical Support 8/17 – Present

Address and troubleshoot issues pertaining to the retail pharmacy environment including hardware (Printers, Desktop Computers, Radio Frequency (RF) scanners, phones and blade servers), Point of Sale (POS) terminals, Pharmacy Software and Network connectivity. Utilize HP Service Manager (HPSM) incident tracking system to manage and escalate tickets to second level vendors, Rumba/Mainframe inventory management to diagnose inventory discrepancies and Active Directory and Oracle Identity Manager (OIM) to manage user accounts and reset passwords. Remote into user systems using a Virtual Networking Connection (VNC) within Citrix Web Client to resolve issues related to Store Management Application and Resource Tool (SMART) which includes background applications, store financial records, employee database and POS Functions.

Staples, Inc. Wakefield, RI

Tech Sales Supervisor/Certified Technician 3/15 8/17

Oversaw Technology Department and was responsible for driving computing sales metrics, coaching and developing team members on product knowledge, selling techniques and customer service expertise. Troubleshoot customer computers and printers with issues regarding PC performance, hardware, software and operating systems. Built rapport amongst customers by delivering exceptional service; catering to customer needs using VIBE (Valuable Inspired Buying Environment) behaviors.

Rhode Island Department of Environmental Management Providence, RI

Seasonal Technical Support Intern 5/16 11/16

Served as a Webmaster which was a crucial role in maintaining website aesthetics by applying programming language (HTML5, CSS3, PHP). Ensured uniformity by implementing best practices for customer usability (UX) while adhering to organizational standards. Managed social pages (Facebook, Twitter), using it as a catalyst to promote DEM’s core message as well as publish critical updates regarding environmental safety. Amplified RI Seafood message at DEM and DEM related events, such as Calamari Fest and Oyster Fest, by serving as a liaison for the brand, articulating the initiative’s goals in a clear and concise manner.

Education

Providence College Providence, RI

Bachelor of Science in Organizational Communications 1/13 8/16

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