Desktop Support Technician

IT Technician with * years of help desk experience. Enjoys meeting the challenges of a break/fix issue. A team player who has held leadership roles, and a proven track record of integrity, trustworthiness, and discretion.

Education

Associates in Applied Science, Computer Systems & Networking, May 2018

Genesee Community College, Batavia, NY

Named to Dean’s List

Course Highlights: Intro to Linux, Intermediate Networking, Computer/Network Security, Network Client Operating Systems, Network Operating Systems

Skills learned include: Subnetting, Data Recovery, Windows OS configuration and troubleshooting, Hardware repair and troubleshooting

High School Diploma, June 1994

Geneseo High School, Geneseo, NY

Relevant Certificates

CompTIA A+, January 2010

Certificate # COMP001020047127

TestOut Certifications – Candidate ID # UVFBV:

Server Pro 2016: Install and Storage, May 2018, Certificate # C33F5

Client Pro, December 2017, Certificate # C2L8E

Security Pro, December 2017, Certificate # C2KBT

PC Pro, December 2016, Certificate # CVSEW

Professional Experience

IT Intern, 02/2018 – 04/2018

Genesee County IT Department, Batavia, NY

Built and configured a server for use by the Board of Elections

Created an image, installed it on numerous workstations

Created and configured a virtual server for storage

Configured and installed a SAN

Helpdesk Technician – United States Dept. of Veterans Affairs, 07/2013 – 04/2016

Adams Communication & Engineering Technology, Batavia, NY

Provided Tier 1 Networking support, including VPN support

Troubleshooting a variety of hardware and software platforms, including MS Office

Held a federal Public High Trust security clearance while employed

Microsoft Helpdesk Support Technician, 08/2010 – 05/2013

Unisys Technical Services, Rochester, NY

Provided Tier 1 Networking support for Microsoft employees

Troubleshooting a variety of hardware and software platforms

Technical Support Representative, 01/2010 – 06/2010

Sutherland Global Services, Rochester, NY

Malware removal

Hardware, software, and OS installation and troubleshooting

Internet connection troubleshooting

Store Manager, 05/2001 – 06/2005

Kwik Fill/Red Apple, Rochester, NY

Daily cash and inventory reconciliation

Store personnel decisions

Daily cash deposits

Store Manager, 06/2005 - 10/2005

SuperAmerica, Bloomington, MN

Daily cash and inventory reconciliation

Store personnel decisions

Assistant Manager, 11/2005 – 07/2007

Wilson Farms, Rochester, NY

Daily cash and inventory reconciliation

Daily cash deposits

Employee training

Security Guard, 08/2007 – 11/2009

Morris Protective Service, Rochester, NY

Access control

Facility safety monitoring and fire prevention

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